IN A RIDE

Prime Time & Personal Power Zones

100

What is Prime Time? 

• Demand for rides > number of drivers on the roads

• Passengers pay % extra - added to ride subtotal 

• Prime Time amount depends on passenger’s pick-up request location

200

Passengers see either upfront pricing including ____ ____ or a ____ ____ ____ .

- Prime Time 

- Prime Time Notification

300

Colored areas indicate?

Higher earning potential

400

Dollar amount shown ____ ____ within outlined area and will be added to the next ride given.

 Gradually increases

500

Prime Time percentage is listed on ____ ____ of the Ride and in the Multiplier column in the driver’s ____ ____ tab?

- Overview tab

- Driver Rides

Power Zones

100

Rides are eligible for Power Zone earnings based on ____ ____ upon ride accept OR ____ ____ upon ride request.

- Driver’s location

- Passenger’s location

200

Eligible drivers see Power Zones in _____ (once published)

Dashboard

300

____ Appear as “Personal Prime Time Excess”

Payouts

400

____ ____ Appear as “Power Zone earnings” in Driver Payment tab of a ride.

Ride Details

500

Verify ____ ____ ____ existed during timeframe of ride.

Active Power Zone

Tolls

100

What are Tolls?

Tolls are charges for utilizing specific roads and vary by region and roadway

200

Lyft charges ____ and reimburses ____ for tolls incurred during a ride.

-  passengers 

-  drivers

300

Drivers see tolls reported in?

Driving History

400

How do you use the Toll Debugger

1. Go to toll debugger

   •  go to Route Breakdown

   • Scroll down and click “Debug Ride”

2. Enter the ride's TOM ID number

3. Click 'Submit'

500

If you find that a toll is missing from the Lyft system, where would you go to report it?

Automated Tolls Error Reporting Form

cancellation Fees

100

For Standard and Lyft XL ride requests, passengers are charged and drivers receive cancellation fee (amount based on region) in what two situations?

1. More than 2 minutes pass since driver accepted the ride

2. The driver is on track to arrive at the estimated ETA

200

No-Show fees occur when the driver completes these 4 steps.

1. The driver arrives to pick the passenger up

2. The driver waits at least 5 minutes after tapping to arrive

3. The driver attempts to contact the passenger 

4. The driver cancels the ride as a no show, and chooses "Passenger is no-show"

300

For Shared ride requests, passengers are charged and drivers receive cancellation fee (amount based on region) in what two situations?

1. First passenger cancels the ride request 2 or more minutes after the driver accepts the ride 

2. Driver is on track to arrive at the estimated ETA

400

Canceled penalty payout for the driver on the ride can be found where?

- Drivers Rides Tab

- Click Drivers ID

- Bill Breakdown

500

If cancellation fee did not pay out due to an error, check for existing ____ and bonus if necessary

JIRAs

Ride Issues

100

Driver forgot to tap "ARRIVE," how would you recognize that?

• Check actual vs requested pick-up location

• Could appear as if nothing is wrong (system has fixed itself)

200

If driver was unpaid or underpaid for the ride, bonus the driver as an ____.

 Exception

300

What is the Maximum Base Cost?

• Most regions are $300 - $400

• Can vary by region - always check the Cities page

• Unusually high ride charge amounts are subject for review by fraud

400

What is the ride time limits?

• Max Time: 10 hours in all regions
  
  

500

Passengers are shown ____ ride price based on a direct route from pick-up to drop-off

FIXED