Vouchers
The time cut off for weekly vouchers
When is Saturday at 8:59 EST
Ways an appeal can be sent in
What is fax or mail
DI
What is Deductible Income
Link to click for claim issues
What is the BYE date
The script to use if someone has an issue on their claim
What is gen issue script (unless issue requires a specific issue script)
What is Sunday
Claim Hierarchy (Order of filing)
UI > PEUC > PUA
(Previously UI>PEUC>EB>PUA)
Claims Investigator
Location of all notices from DWD
Correspondence History
Action to take if someone has questions about overpayment on their account
Give number to overpayment (we have no xfer line)
What circumstance would allow for someone to get a voucher back after selecting "No"
(Trick Question) What is under no circumstances
WBA, RBA, MBA
Weekly Benefit, Remaining Benefit Amount, Maximum Benefit Amount
Action to take if claimant can not use UpLink due to lack of internet and computer
Give file by phone number
Two things required on EVERY xfer
Permission and xfer script
Response if someone asks you what to put on voucher
Please answer as honestly and accurately as possible if more information is needed someone from DWD will reach out
3 Monetary Requirements
4200 in base period, 2500 in last 2 quarters and Base Period 1.5x the highest quarter.
GDN, MDN
Generic Determination Notice, Monetary Determination Notice
How will I know if I have a voucher or claim to file?
TO DO Banner at the top
Tier 1 - Ask for Tier 2 perm
Tier 2 - Log if it's been more than 2 months
What is a 56923 Form
Actions Managers can take that agents can not
BYE
What should I go if uplink has the wrong SSN?
Claimant will need to create a new acct with a different email and start a new claim with correct SSN
How long do issues take to resolve?
No Timeframe