Call Handling
This info can be verified w/ IVR.
What is
DOB
I.D.
Name
ABD
Aged, blind, or disabled
You find helpful sop's here.
Knowledge Central
This dept approves and assigns persons to medicaid plans and mco's.
What is FSSA
The Wall of Support is located here
where is office location 2955 N Meridian suite 401.
A member should only hold for this long.
What is 30 seconds.
HNS
Health Needs Screening
This site will provide resources for food pantries, financial assistance, and other free or reduced-cost help.
What is Healthier Lives
A member must contact ______ to change their MCO.
What is Maximus.
Your RX Claims password needs to be reset. You are calling this dept.
What is Help Desk.
You document calls in one of these systems.
What is Facets(cps) or Maestro
PDL
Preferred Drug List
This system allows a member's care team to leave notes about care received and updates about member's health.
Community Care
You can see a copy of an ID card on this site.
What is DSNP toolbox
A member request for large print material is done thru this system.
What is Maestro (or facets if using sop)
You schedule a follow up call within 24 hours to a member in Maestro here.
What is member commitment tab.
FSSA
Family Social Services Administration
This system shows status of prescription prior auths and the steps taken to either deny, cancel, or approve.
What is PAS
You can find Dual members customer service numbers on this site.
What is UHCCommunityplan.com or DSNP Toolbox
This member benefit provides non-perishable food items, cleaning items, and personal hygiene items.
What is the Essentials box.
True or False Advocates can update a member's address permanently thru Sharepoint.
What is false.
SDOH
Social Determinants of Health
This system may contain written communication to the member about a medical prior auth.
What is iCue
You can find benefits for medicaid callers who have Hoosier Care Connect at this site.
What is B360.
True or False There is a $100 per member annual limit on rewards including completing the HNS or HFS participation.
What is False.