Daily Monitoring
This field should be updated daily with candidate progress notes.
What is In Process Notes?
When a candidate completes a drug test collection, you must categorize them as this.
What is Results Pending?
Daily monitoring of this ensures timely drug test and background check completion.
What is ETA (Estimated Time of Arrival) for results?
When a candidate is unresponsive, this color indicator is assigned.
What is RED?
For drug tests, if ETA passes with no results, you send the COC to FADV and request this confirmation.
What is whether the specimen was received at the lab?
You need to update this field when the candidate’s background check status changes in FADV.
What is Background Check Status?
To schedule a screening, you must enter the intended date in this field.
What is Screening Appointment Date?
If a drug test ETA has passed and the results are missing, on the first day past ETA, you request this from the candidate.
What is the Custody and Control (COC) form?
When a candidate reaches Ready to Train, this color indicator is assigned.
What is GREEN?
If the ETA has passed for background checks with no issues, you do this while waiting for results.
What is request an updated ETA from FADV?
This consent form must be tracked and updated if required.
What is Georgia Criminal Information Consent (GCIC)?
When a background check clears as eligible, this field should also be updated to reflect the candidate’s driving eligibility.
What is Motor Vehicle Report?
If a background check shows an issue, you escalate to this team.
What is Quals?
This field should remain blank if FADV support was not required.
What is Case Number?
For ongoing follow-up, these two teams must be contacted and updates logged.
Who are FADV and Quals?
When a candidate schedules a screening, this field should be set to “Yes.”
What is Appointment Scheduled?
If the candidate’s drug test is completed, you must mark this field as “Yes.”
What is Results Pending?
For drug tests, by the third day past ETA, you include these details when requesting a new order.
What are case number, candidate name, and reason for the issue?
One of these is an example of a Lost Reason.
What is Ineligibility, No Longer Interested, or Unresponsive?
Documentation of communications and forms must be maintained in this system.
What is Tracker?
These two fields must be monitored and updated based on progress for DOT screenings.
What are DOT Physical Status and DOT Physical ETA Date?
When a candidate needs a new screening location, you first need to obtain this information.
What is the ZIP code of the requested or terminal location?
If all background checks and drug tests are eligible, but the candidate hasn’t responded regarding endorsements, you leave this comment in Tracker.
What is “RTT - end pending.”
After sending five outreach attempts with no candidate response, on the sixth attempt you must do this.
What is Leave a note in Tracker, mark the bubble RED, and leave them in “In Process”?
When extending a candidate’s screening expiration, you must update these two fields in the Next Steps email before sending.
What are “Sent” date and “Request Date”?