Pool Rules & Information
TRAC Leadership
Lifeguard
Customer Service
Random
100

Where should guards be if there are 2 guards on and the pool is decently busy?

Lap Lane Zone & Lazy River Zone
OR
Opposite sides of the pool 

100

Which members of the leadership team are from Washington State?

Boya & Heather 

100

The primary responsibility of a lifeguard is to...

Prevent drowning and other injuries from occurring at their aquatic facility. 

100

What is the first opportunity we have for a positive guest interaction?

When we greet/smile at them as they come in to the pool. 

100

How much is an adult day pass? Youth?

$10, $8

200

All life jackets must be 

Coast Guard Approved
200

This supervisor says Smokey and the Bandit is their favorite movie

Matt

200

The appropriate entry for most of the TRAC pool is the...

A slide in entry. 

200

When telling a guest they are breaking a rule, we also need to...

Tell them why!

200

What are the 6 swimming levels we have for lessons

Manatee Calf, Otter Pup
Manatee, Otter, Seal, Dolphin 

300

How soon can you clock in before your shift is set to start?

Up to 5 minutes before.
300

Who has an undergraduate degree in Athletic Training from the University of Mary and a Master’s Degree in Exercise Science from Boise State University 

Amy 

300

What factors should be considered when deciding to move a victim?

Immediate danger, you need to get to other victims, necessary to provide appropriate care

300

What is a better response to the following phrases
1. I don't know
2. Calm down

1. Let me look into that for you (use radio)
2. I'm sorry you had that experience. 

300

Name the 4 values of TRAC

Community, Quality, Integrity, and Inspiration. 

400

What should you take with you during safety breaks?

The radio

400

Who has was born in SD and states that Captain America is their favorite hero?

Tammy

400

RID stands for ?
AND is used for?

Recognition, Intrusion, Distraction

When a drowning has happened

400

If there is an unsatisfied guest what is the main things you can do to help?

Listen, Involve the guest in the problem solving, and follow up!

400

List the steps of getting a Sub for a shift. 

1. Make shift available
2. Post on the all aquatics thread
3. Reach out to other guards individually
.
4. Work the shift if you can't find a Sub

500

What are the pool hours for fall?

5:30-7:30
9-1
4-8

500

Who auditioned for Disney on Ice for a cruise ship?

Sara

500

SAMPLE stands for 

Signs and Symptoms,
Allergies
Medications
Past Permanent Medical History
Last Oral Intake
Events leading up to this. 
 


500
What body language can a guard show to help with customer satisfaction? 

Smiling, Eye contact, Tone of Voice, & Posture

500

What is the number for TRAC?

952 8722