Healthy Habits
Scheduling
Boundaries
Incident Reports
Can I ask a Question?
100
I forgot to clock in with my client this morning and now I have several mistakes that need correcting. When am I expected to correct the mistake or complete a QTime Correction Form?
Corrections need to be made with in 48 hours
100
You wake up on a work day and you are sick. You would like to take the day off to rest. What is the first thing you should do?
A. Go back to sleep
B. Send an email to each of your clients informing them their appointments are cancelled
C. Call your supervisor to inform them you are sick and need support covering your appointments
D. Leave a message on the answering machine at the office
C. Call your supervisor to inform them you are sick and need support covering your appointments
100
You are walking down the street with your partner and see a client you are currently working with walking towards you. You:
A. Ignore him/her.
B. Make eye contact and see what her/she will do next (take your cue from them).
C. Nod a brief hello to him/her.
D. Stop and chat with him/her.
E. Stop and introduce your partner to him/her.
B. Nod a brief hello to him/her
100
After an incident occurs, how many hours do you have to turn in an incident report?
A. 12 hours
B. 48 hours
C. A full business day
D. 24 hours
D. 24 hours
100
How do I find out how much Regular PTO I have available for the vacation I am planning to Eastern Siberia?
Access the ADP App.
Under Status, you can select Time Off to view your PTO balances.
Your PTO balances are also listed on your electronic pay stub in the ADP App.
200
The team email should always come from the Specialist?
True/False
False- this is a great way to engage your client when possible
200
Your client calls you to cancel your appointment. What would you do next?
A. Say, “No problem, see you next week” and hang up
B. Since you have them on the phone, reschedule your appointment to make up for the cancellation
C. Say, “I’m sorry, you must show up for your appointment.”
D. Say, “I lose hours when you cancel, please keep the cancellations to a minimum.”
B. Since you have them on the phone, reschedule your appointment to make up for the cancellation
200
One of your clients invites you to their family’s Christmas party, what would you do?
A. Say “yes” and ask if you can bring a dish to share
B. Say thank you but regretfully decline
B. Say thank you but regretfully decline
200
You and your client are out in the community and your client steps off the curb and falls. After evaluating the situation and the client, you notice they have a small cut on their hand. You use your first aid kit and gloves to clean the wound and then place a Band-Aid on the cut. What kind of incident report are you required to complete?
A. Special Incident Report
B. In house Community Life incident report
C. First Aid incident report
Let's discuss this as a team
200
When I have a tech issue, should I reach out to Ace to solve my issue?
True/False
False -
Go to our website and complete the IT Request Ticket under "Our Team" at the top of the page. The request is emailed Amanda and she will schedule time with Ace.
IT Repair Request — Community Life Services
300
When are the monthly calendars due?
The last week of each month
300
You would like to take 5 days off of work for a vacation. What is the first step to requesting time off?
A. Talk about it during the monthly Network meeting
B. email your time off request to timeoffrequests@communitylifeservices.org
C. Tell your clients about your vacation
D. Fill out a time off request form
B. email your time off request to timeoffrequests@communitylifeservices.org
300
Which of the following statements about professional boundaries is true?
A. Maintaining boundaries ensures a professional's ability to make good judgment calls and decisions.
B. Maintaining boundaries benefits employees and clients in the long-term.
C. Professional boundaries can get confusing in fields, like human services work, that are based on relationships.
D. All of these answers are true.
D. All of the answers are true
300
You are in an appointment with a client who tends to become depressed often. Today, he tells you that he is feeling so down that he’s been thinking about suicide. What kind of incident report are you required to complete?
A. In house Community Life incident report
B. Special Incident Report
C. First Aid incident report
B. Special incident Report
300
How can I assist my client to understand how much they can earn without losing their Social Security Benefits?
Assist your client to explore the DB101 California - Benefits Planning Website.
*The Benefits and Work Estimator is for people aged 18-64 using public disability benefits who live in California.
Gather information about the benefits and their pay stubs if they have a job.
It will take about 20-30 minutes to complete the Estimator. They can save the session and come back to it later.
Any information entered or stored in the Estimator is completely confidential. It will NOT be shared with any government agencies or outside organizations.
400
You are the leader in each appointment?
True/False
False- you provide the structure & facilitate the appointment
400
What is best practice for scheduling appointments with your clients?
A. Always schedule in advance before the month starts
B. Ask your clients if they are going on any trips/vacations
C. Plan for holidays
D. Always look at your caseload for the month so you maximize your hours and not go over utilization
E. All of the above
E. All of the above
400
One specific risk inherent in human services work is developing _____, where the worker-client relationship extends beyond professional.
A. Dual or multiple relationships
B. Singular relationships
C. Sleep disorders
D. Memory loss
A. Dual or multiple relationships
400
Over the weekend, one of your clients was admitted to the emergency room for a broken leg. You find out about their hospitalization on Monday. What kind of incident report are you required to complete?
A. In house Community Life incident report
B. Special Incident Report
C. First Aid incident report
B. Special Incident Report
400
What is 1 of Community Life’s values?
Listen, Support, Follow
Innovation & Accountability
Holistic Approach
Systems Change
500
Name 2 strategies you can try when you are having difficulty engaging your client.
Try it another way- time, platform, appt. length, communication style, etc.
500
Keeping my Outlook calendar current is an optional activity (my coworkers barley look at it anyway)
True/False
False - you should update your calendar to stay current with your schedule.
500
When should you start to wrap an appointment?
15 minutes before the scheduled end time
500
My client disclosed to me that a family member is withholding their monthly Social Security payment. I already made an APS report. Do I need to complete an incident report, also?
Make sure to complete an SIR (Special Incident Report) and email your supervisor the completed report.
500
It is okay to finish case notes at the end of the pay period?
True/False
False- complete case notes on a daily basis