Dispatcher's Job
The first public safety professional someone talks to in an emergency. (Usually)
Who is the telecommunicator (call-taker)?
Traffic light not working at a busy intersection.
Who is PD?
This is the first thing telecommunicators try to confirm on every call.
What is the location?
List used by SRPSCB staff to question callers.
What is the emergency checklist?
Place where telecommunicators usually work.
What is a PSAP (dispatch center or communications center)?
Telecommunicators work closely with these three public safety groups.
Who are police, fire, and EMS?
Smoke smell coming from a dumpster.
Who is FD?
If a caller doesn't know their address, telecommunicators may ask for these.
What are landmarks or cross streets?
Tone used to help keep calls under control.
What is a calm tone?
Tools/equipment telecommunicators use. (Name one)
What are phones, radios, computers or headsets?
This skill allows telecommunicators to listen, think, and talk all at the same time.
What is Multi-tasking?
Person who complains of feeling faint, dizzy and wants to go to the hospital.
Who is EMS (FD)?
Telecommunicators repeat location information to make sure this happens.
What is sending the response (units/responders) to the correct location?
When emotionally stressed callers are on this "ride."
What is the emotional roller coaster?
Communications center are manned this often.
What is 24/7 (all the time)?
This is the main goal of a telecommunicator during any call.
What is getting the correct response to the correct location?
Natural gas smell in the area.
Who is FD?
This type of location information helps responders find the "location within the location" for large places like business centers or shopping centers.
What are common location names? (and/or STE numbers)
Telecommunicators use this skill is used to decide what to handle first.
What is prioritization?
This habit by telecommunicators help limit mistakes.
What is confirming/verifying the information?
In addition to taking calls, telecommunicators also do this.
What is dispatching PD, FD, and EMS?
Car crash blocking traffic and someone needs to be checked out by paramedics.
Who are PD and EMS (FD)?
This location information is usually provided automatically by the 911 phone system?
What is ALI?
Skill that helps callers feel understood and heard. (Also used to hear background noise).
What is active listening?
Telecommunicators often work this type of schedule to ensure PSAP coverage at all times.
What is shift work?