Returns
The length of time where a patient will be eligible for a return.
90 days
The only approved insulins for use in the Tandem pump
What are Novalog, Humalog, or their generics (Aspart and Lispro)
The amount of time that needs to pass for a patient to no longer be considered Newly DX
What is 6 months
The department that will document all product issues and complaints.
Who is CTS
The price a patient will pay if they have Aetna PPO insurance and purchased their pump 9/5/2023.
What is $199.
The department that assists patients with a return within their 90 day window.
Who is CTS
The water resistance rating for the Tandem Mobi.
What is 8ft for 2 hours
A T2 Medicare patient's C-Peptide must be less than this to qualify
What is 110% of the lower end lab reference range
The queue that will assist when a patient calls in wanting to review their cost and coverage for a pump order.
The number of months a pt must have remaining on their t:slim X2 warranty to qualify for the Mobi Choice Program.
What is 12 months.
The department who handles patients who are looking to exchange one Tandem device for another.
Who is retention?
The infusion set you would recommend if a patient is currently using the Medtronic Mio infusion set
What is the Autosoft XC/90
The heat level for a patient with primary and secondary insurance.
What is Heat Level 3.
The department that will assist a patient who's competitor Choice Program period has ended and is needing to get a new pump through insurance.
Who is Renewals.
What is 12/31/2024
The action you create when a Choice Program return label is needed.
Retention event
A patient, without a file, calls in with a gifted pump and is looking to get support for their device. The department that assists with these inquiries.
What is retention.
The two devices/products to confirm a patient is using to ensure they will be able to utilize the Tandem Mobi.
What is Dexcom G6 and Iphone X or newer.
A patient whose pump has shipped and is needing to update their insurance information will be best assisted by this department
Who is Supplies?
The patient has this amount of time to decide if they are going to keep the Mobi or t:slim X2 through the Choice Program.
What is 90 days
Due an insurance change, a pt is needing to return their INW pump to distributor and acquire a new one. The process that needs to be followed to assist the patient.
Confirm they are returning the device and requalify.
The document required for traditional Medicare or Medicaid patients to be able to do a cash pay or Choice Program payment.
What is an ABN?
When a patient is in warranty and has lost their pump, the first action we can offer to see about getting them a new device.
What is an RX Ping?
The action you take when a patient reports a Tandem product issue and declines to be connected to a CTS Specialist.
What is send an email to CTS for documentation?
This amount of the Choice Program fee is nonrefundable if a patient chooses not to keep the Tandem Mobi and to stay on their current t:slim X2.
What is $199