Misc
This is the year FMI Began to label orders with the prefix "ORD-"
What is 2019?
Someone is calling to perform employment verification
What is Email Ask.The.People.Team@foundationmedicine.com?
OP office is inquiring if PA is needed
What is Ordering Physician is inquiring if Prior Authorization is needed?
This team is responsible for working through CFs created
Who is Client Resolutions?
Can a pathology lab send the same specimen for repeat testing if a prior report has already been finalized on the material?
What is No, this would yield the same/similar results? We could accept a different sample from the same case if requested.
This is the country our Roche office operates out of
Someone has called to inquire if there is a balance on their account after 5PM EST
What is Email billing@foundationmedicine.com?
Slacked CEE to F/U regarding OP request
What is slacked Customer Experience Executive to follow-up regarding Ordering Physician's request?
This team schedules in-home blood draws for patients
Who is Mobile Phlebotomy?
Can a patient resubmit FAA if their circumstances have changed?
What is Yes?
This is the location where we perform our IHC testing
What is RTP or Morrisville, NC?
Someone is calling because PDL-1 testing has been in progress for more than 3 weeks
MP appt deferred to EO for scheduling
What is Mobile Phlebotomy appointment deferred to ExamOne for scheduling?
This team receives specimens and assigns a specimen ID to the material
Who is Accessioning?
How many days is a FoundationOne Liquid CDx sample viable for?
This is the individual largely responsible for handling our VA accounts
Who is Matt Perlman?
Someone is calling to inquire about finalized report from clinical trial study their patient was a part of
What is Email dgclinops@foundationmedicine.com?
SNOW ticket submitted for cxl'ation of order that has passed LC
What is ServiceNow ticket submitted for cancellation of order that has passed Library Construction?
This team approves FAAs and notifies the patient and OP of the approval decision
Do we do HRD testing?
What is Yes, we do include HRD? HRD (Homologous Recombination Deficiency) positivity is defined by a high LOH (Loss of Heterozygosity) Score >/= 16% and/or presence of a deleterious BRCA1 or BRCA2 mutation
This is the city and state our Quadax PO box is located
What is Philadelphia, Pennsylvania?
Someone has sent a completed test requisition form to your personal email
What is Email client.services@foundationmedicine.com?
TRF states sample will be CP
What is Test Requisition Form states sample will be Client Procured?
This team is responsible for sending material back to the originating pathology labs
Who is Block Return?
Can a decalcified block be tested?
What is Yes we can attempt testing a decalcified specimen? While they do have a higher chance of failure, they could perform adequately.