Show:
Sales Pro/S4
Affiliate Series
Comcast Potpourri
Xfinity Home
Xfinity Features
100
When starting the call right, agents should get permission to ask questions and explain why. This section is called:
What is "Set the Agenda"?
100
This series premieres last week on HBO and start Matthew Mcconaughey and Woody Harrelson:
What is "True Detective"?
100
2013 marked this milestone anniversary for the number of years Comcast has existed.
What is "50"?
100
These are the current names of the 3 Xfinity Home Plans that we offer.
What are "Control 150", "Secure 300" and "Secure 350"?
100
Xfinity HSI customers can create up to this many unique email addresses.
What is "7"?
200
When probing for needs, agents forfeit this many points on the S4 score if they fail to probe all available lines of business.
What is "20 points"?
200
This Showtime series, titled after the main character, stars Emmy® and Golden Globe® Award nominee Liev Schreiber in his first lead television role as the go-to guy who makes the problems of the city's celebrities, superstar athletes, and business moguls disappear.
What is "Ray Donovan"?
200
This special promotion offered more than 1,000 On Demand choices for this summer’s mobile family by showcasing content from top brands such as Nickelodeon, Disney, Sprout, Cartoon Network, Angry Birds Toons, PBS KIDS, the HUB Network, Dreamworks, NBCUniversal and more.
What is "Summer of Kids"?
200
This is the Early Termination Fee for Secure 300.
What is "$1100"?
200
Xfinity customers can now use credentials from this popular social media site to log into www.xfinitytv.com:
What is "Facebook"?
300
After positioning a package by tying to the customer's most important needs, agents should always do this.
What is "Ask for the sale"?
300
This Cinemax drama is set in the world of international espionage and stars Golden Globe nominee Melissa George as an operative for an elite private intelligence firm who survives an attempt on her life that may have been orchestrated by members of her own team.
What is "Hunted"?
300
The Comcast Experience, the world’s largest 4mm, LED display screen located in the lobby of this building, has quickly become a community gathering spot, tourist destination and holiday tradition in Philadelphia.
What is "Comcast Center"?
300
This Enhanced Control device extends Wi-Fi coverage to create a stronger home Wi-Fi network.
What is a "Wi-Fi Repeater"?
300
The X1 remote can use this signal to eliminate the need for line-of-sight communication with an X1 box.
What is "RF"?
400
When finishing strong, agents will now forfeit 10 points if they fail to set expectations by doing this:
What is "Summarize the order"?
400
This new series is a riveting tale of three different, yet equally relentless women who will scheme, manipulate and seduce their way onto the English throne - and premiered on Starz! at 8pm on August 10.
What is "The White Queen"?
400
The year 1975 marked the debut of TV show on NBC. With its memorable skits, characters and hosts, it has created a new standard for TV programming while its unforgettable moments continue to entertain generation after generation.
What is "Saturday Night live (SNL)"?
400
XH customers can add a sensor that detects the unique sound frequency of this:
What is "breaking glass"?
400
This is the storage capacity of an X1 DVR.
What is "500GB"?
500
Agents can earn a 5 point bonus on a S4 if they successfully do this at the end of a call.
What is a "VZW Pitch and Transfer" or "XF Home Pitch to Consultation"?
500
Considered HBO's most popular, this series returns in April.
What is "Game of Thrones"?
500
Announced yesterday, this proposed $1.2 billion 59-story, 1,121-foot tower will neighbor Comcast Center, Comcast Corporation’s global headquarters, and become a dedicated home for the company’s growing workforce of technologists, engineers, and software architects.
What is the "Comcast Innovation and Technology Center"?
500
This Xfinity Home add-on pack includes 1 Indoor/Outdoor camera, 1 Thermostat, 1 Door/Window Sensor, and 1 Lighting Controller.
What is "Total Add-On Pack"?
500
Calls to Indonesia are included in this calling plan, which can be added to Xfinity Voice service:
What is "Carefree Minutes® Worldwide 300"?