DO YOU OR DO YOU NOT! THAT IS THE PROFIENCY QUESTION!
100
After being spun, serum and plasma are poured off into a plastic screw cap vial. This can be used for testing in various departments. The process of pouring off is called?
What is ALIQUOTING
100
THIS OVERRIDES INSTRUCTIONS IN SOP'S AND CLIENT SPECIFIC MESSAGES?
What are INTERNAL COMMENTS
100
WHEN YOU NEED TO ADD AN INTERNAL COMMENT OR UPDATE ANY DEMOGRAPHIC INFORMATION ON AN ACCESSION. WHAT WOULD YOU TYPE TO GET TO THE CHANGE ORDER SCREEN FROM ACTION OR PINQ?
What is C2
100
WHAT MUST WE DO BEFORE RELEASING ANY SENSITIVE OR PATIENT INFORMATION TO THE CLIENT OVER THE PHONE?
What is AUTHENTICATE THE CALL
100
IF YOU RECIEVE A VERIFIED PROFICIENCY TEST IN THE LABORATORY, WOULD YOU PERFORM THE TEST AT ANOTHER LAB?
What is NO
200
This happens when Red Blood cells are not separated from the serum and remain too long on the blood and could cause a test to have a compromized result.
What is HEMOLOSYS
200
WHEN YOU CALL AND A LEAVE A VOICE MAIL ON A P2 VALUE AT THE OFFICE AND THIS IS YOUR SECOND ATTEMPT, WHAT DO YOU DO NEXT?
What is PROBLEM TRACK
200
WHEN DOCUMENTING THAT YOU LEFT A VOICE MAIL MESSAGE YOU WOULD USE?
What is LVM
200
WHEN SAYING AT THE END OF A CALL "AGAIN MY NAME IS __________, IS THERE ANYTHING ELSE I CAN HELP YOU WITH" YOU CAN GET THIS MANY BONUS POINTS?
What is 1
200
A SPECIMEN SENT TO OUR LAB FOR THE SOLE PURPOSE OF ENSURING ACCURATE RESULTS.
What is PROFICIENCY SAMPLE
300
WHEN A TEST HAS A NUMERICAL VALUE, FOR EXAMPLE AN HCG TEST THAT CAN ALSO RESULT AS POSITIVE OR NEGATIVE. THE NUMERICAL VALUE TESTING IS CALLED?
What is QUANITATIVE
300
THESE RESULTS ARE REPORTED 24 HOURS A DAY, 7 DAYS A WEEK AND INCLUDE BUT NOT LIMITED TO RESULTS THAT MAY REQUIRE IMMEDIATE ATTENTION.
What are P1 and STAT values
300
THIS IS THE TIME THAT A PATIENT IS DRAWN DOCUMENTED ON THE REQUISITION.
What is COLLECTION TIME.
300
THE DEDUCTION FOR NOT REQUESTING THE RESULT TO BE READBACK AFTER GIVING A VERBAL ON THE RESULT CAN RESULT IN THE LOSS OF HOW MANY POINTS?
What is 25
300
CLIA AND CAP ANNUALY SEND US LAB TESTING TO ENSURE OUR RESULTS MEET THE GOVERNMENT TESTING STANDARDS, THIS IS CALLED?
What is PROFICIENCY TESTING
400
WHEN YOU HAVE A CULTURE THAT HAS A PANEL OF ANTIBIOTICS THAT WERE TESTED, THIS ADDITIONAL TESTING PANEL IS CALLED?
What is SENSITIVITY PANEL/SUSCEPTIBILITY PANEL
400
YOU OPEN AN ACESSION AND THE INTERNAL COMMENTS STATES TO FAX RESULTS ONLY. WE CLOSE THE CALL USING THIS METHOD.
What is N / NO CALL
400
WHAT ABRIEVIATION WOULD YOU USE TO DOCUMENT WHEN A CLIENT REFUSES TO GIVE THEIR LAST NAME?
What is WNGLN
400
HOW MANY POSSIBLE BONUS POINTS CAN YOU GET FOR PERSONALIZING THE CALL
What is 2
400
WHO PROHIBITS THE REFERAL OF ANY PROFICIENCY SAMPLES TO ANOTHER LABORATORY FOR TESTING?
What is CLIA
500
A CLIENT SUBMITTS A SPECIMEN FOR A URINALYSIS THAT RESULTS IN MANY BACTERIAL PRESENT AND THEY PERFORMED A URINE CULTURE BASED ON THE RESULTS. WHAT TYPE OF TESTING IS THIS COMMONLY REFERED TO AS?
What is REFLEX TESTING
500
WHEN GIVING A RESULT TO A DOCTOR AND THEY TELL YOU TO NEVER EVER, EVER CALL AGAIN FOR ANY RESULT WE DO THIS.
What is SEND THEM THE CLIENT SPECIFIC CHANGE FORM (YOU CAN ALSO SEND TO BU SPECIFIC NOCTALK)
500
GLUCOSE, BUN, POTASSIUM AND SODIUM ARE AMOUNG OTHER RESULTS THAT ARE RUN AS PART OF THIS PANEL.
What is A METABOLIC PANEL (BMP,CMP IS ACCEPTABLE.)
500
THE AMOUNT OF POINTS YOU EARN WHEN RESTATING YOUR NAME AT THE END OF A CALL.
What is 1 POINT
500
IF YOU COME ACCROSS AN ACCESSION WITH A PATIENT NAME: PROFIENCY,CAPP-1020 FROM A LABORATORY CLIENT OR YOU ARE SUSPICIOUS OF THE NAME AND UNSURE YOU WOULD?