Column 1
This subscription tier is required to turn on Inbox AI in Guest Experience.
What is Mogul?
You configure Inbox AI here in the app.
Where is Guest Experience → Inbox AI?
This abort reason appears when a host or team member responds manually before the system can send its AI or rule-based reply.
What is host-has-already-replied?
Auto-replies are disabled by default when this type of reservation is detected.
What is an owner stay?
Auto-reply knows its limits — it won’t generate responses for these kinds of conversations.
What are restricted topics?
This feature drafts responses inside a guest thread.
What is Suggest / Improve with AI?
These booking stages determine when Auto Reply can engage.
What are Inquiries, Before check‑in, and Staying?
This knowledge source powers Auto Reply with accurate, property‑specific answers.
What is the Knowledge Hub?
This Hospitable setting ensures guests know when a message was generated with the AI auto-reply feature.
What is AI attribution?