IRs & Documentation
What platform do we use to write Incident Reports?
Advocate.
What are some reasons that a resident may be escalated during a situation?
Emotionally charged, intoxication, unaware of policies, etc.
When you find alcohol, cannabis, or related paraphernalia, what should you NOT do?
Do not touch anything until professional staff and/or UNE Safety & Security arrives.
A student reports a missing item, what is your first step?
Contact UNE Safety & Security.
What is a sign that an incident may require escalation to professional staff?
The incident goes beyond your protocols, you are uncomfortable, you are unsure how to proceed.
What tense should be used when writing an Incident Report?
Past tense.
What are 2 things you shouldn't do if you get a call for a physical altercation?
Put yourself in between the parties or try to solve it yourself.
When must an Incident Report be submitted after an incident occurs?
8:00 AM on weekdays, 12:00 PM on weekends.
You witness a verbal altercation escalating in the lounge, what should you do?
Call UNE Safety & Security and the Area Coordinator on Call (ACOC).
How do you determine if an incident is a medical emergency?
There is severe illness, injury that should be addressed, allergic reaction, seizure, or a student is requesting medical assistance.
NOTE: You should NEVER be providing medical assistance to a resident while you are acting in the role of a Resident Advisor (RA).
When writing an Incident Report, when should your narrative as a responding RA end?
When the incident is complete, NOT when an Area Coordinator (AC) arrives.
What is one non-verbal behavior that can help de-escalate a conflict.
Open posture, getting to the same level as a resident in distress, calm tone of voice.
What are the University's limits on alcohol for a student over 21 years old?
12 12oz standard 5% ABV beers/seltzers/malt beverages OR 2 750mL bottles of wine OR 1 1L bottle of hard liquor.
A student discloses a mental health crisis, who do you contact immediately?
Area Coordinator on Call (ACOC).
What is a "muster point" and when would you direct students to one?
A designated safe location away from a building, used during an emergency such as a fire alarm activation.
What details should be included in the "Additional Location Information" box on an Incident Report?
Exact location(s) that the incident occurred.
Who should be notified first in a facilities emergency?
During business hours: UNE Facilities
After business hours: UNE Safety & Security
Who is allowed to have access to your RA Closet/RA Chit keys?
Nobody, only you should be in possession of your keys.
It is 3pm on a Saturday and a room/suite in your area is playing music so loud it is shaking the walls and can be heard from down the hallway. When you talk with the resident about the noise level, they tell you it is not Quiet Hours, what policy/policies should you inform them of?
Courtesy Hours in the Residence Halls are 24/7.
If a bomb threat is received, who should be called and in what order?
911, UNE Safety & Security, Area Coordinator on Call (ACOC).
How do you refer to someone who is mentioned more than once in an IR?
By their title/role (RA McMaster, ACOC Petro-Stone, AD Guillen, Resident Burke).
What should you do if a resident is actively holding a weapon during an incident?
Keep your distance and leave the area.
What are 3 examples of pets that are approved on campus without explicit permission from the Student Access Center (SAC)?
Small fish, freshwater turtles, aquatic frogs, and aquatic salamanders (contained within maximum 20 gallon aquariums).
A resident asks to have a talk with you, but explicitly requests that you don't tell anyone about the conversation. What should you do?
You should inform the resident that you are a private resource NOT a confidential resource and that there are policies and procedures that require you to report information to professional staff members on campus.
What should you do if media/news station approaches you to talk about an incident that occurred on campus?
Politely decline to answer questions, direct them to a professional staff member or UNE Safety & Security.