Users
This shows you where your Users are being placed, mapping Users by Role, Location, Grade, or Team.
What is the Users Explorer?
You can use these features to collect & deploy your devices quickly & efficiently.
What is Batch Check In/Out?
(Rollout Scout)
You cannot submit tickets on multiple assets at the same time
What is fake news?
(Bulk Actions)
You can use these to populate additional essential data into IIQ.
What are Custom Fields?
This feature determines what Users can see and do in IIQ.
What are Permissions?
You NEED these required fields to import assets into IIQ.
What is the Model &/or Serial # & Asset tag?
True or False:
You can disable & modify the visibility of who can see/submit specific ticket types, but you cannot add your own.
What are facts?
Truth!
This feature allows for you to pull customized reports for specified information
What are Views?
Agents and admins that have been grouped by their location, areas of expertise, or other criteria to empower efficient workflows and enhance efficiency
What are teams?
This feature allows for you to manage your loaner device inventory
What is the Spare Pool?
This feature allow administrators to save preconfigured ticket details for use in quickly creating new tickets
What are Ticket Templates?
This feature allows for automated actions that trigger when tickets, assets, and users are created or changed. They save teams enormous amounts of time by automating districtwide support delivery.
What is the Rules Engine?
You can go here to search any OU's, Groups, and find other information on your Users.
What is the User History Tab?
You can use this feature to scan an Asset, and perform individual or bulk actions for your Assets
What is the Rapid Scan feature?
What are Custom Fields?
This page breaks down the different areas of your options with default settings.
What are "Site Options"?
This integration provides Grade level distributions, Class rosters, & Student ID numbers
What is an SIS Integration?
This feature allows you to set up and manage any policies
What is the Audit Manager?
This is a way to group project based or similar tickets together?
What are 'Work Packages'?
These Permissions Policies cannot be edited by design; to make adjustments, one must copy to a new policy to make adjustments.
What are the Global Role Policy Permissions?