Error Types
An agent sends a TE instead of transfers to central ROI.
What is Medical Records Workflow?
Agent schedules the patient for an Ultrasound at the Edina Imaging Center.
What is Medical Imaging?
Agent scheduled the patient for an appointment without attaching the appropriate guarantor. A guarantor should be attached to each appointment to ensure the appropriate party receives any bill or statements.
What is Registration-Guarantor?
Agent scheduled the patient with an inappropriate provider.
What is TCP?
The service line for incidents reported by the Edina Imaging Center.
What is Medical Imaging?
Agent schedules the patient for their screening mammogram too early when not requested.
What is Scheduled Appointment too Soon?
Basic agent incorrectly schedules patient for a MRI at the Woodbury Clinic.
What is HS-Medical Imaging?
Patient was scheduled with a closed practice provider for a "med check". Closed practice providers do not see patients who are new to them for non-acute/routine visits. Patient should have been scheduled with either their PCP/TCP (if applicable) or an open practice provider.
What is- Scheduled with Closed Practice Provider?
Agent scheduled the patient in an inappropriate timeslot with a closed practice provider (who is not the PCP).
What is PCP Triage?
The error type for scheduling an appointment at Minneapolis Heart Institute.
What is Transfer did not Transfer?
Agent creates a telephone encounter under the incorrect provider.
What is Documentation- Message?
Agent takes a call on Genesis and assists in sending a telephone encounter to a provider.
What is Answering Service?
Agent overrode a block conflict warning without approval when scheduling the patient with a TCP.
What is Ignored Other Warning?
A telephone encounter was routed after-hours regarding a call for critical labs.
What is Critical Lab?
The location for reported cold transfers to the Patient Experience line.
What is Customer Experience Center?
Agent schedules patient for a screening mammogram and enters the incorrect provider in the question for who is to receive the results.
What is Screening Mammogram Workflow?
A referral is routed incorrectly by an agent working the WQ (no call associated).
What is AHG Referral Scheduling?
Central triage reported that the agent cold transferred a call to them in error. Upon review, the triage cold transfer process was active during the time of this call and the agent followed the correct workflow. No error.
What is Transfer- Cold Transfer Inappropriate?
What is Inappropriate Triage Script?
This is the location for an appointment for an XR injection in Plymouth.
What is Abbott Northwestern- WestHealth?
Agent reschedules patient's physical without restarting/using the decision tree.
What is Scheduled Incorrect Visit Type/Procedure?
A basic agent incorrectly schedules a diagnostic mammogram and breast ultrasound at an AHCI location.
What is HS-Breast Center?
A patient called with a triage keyword (INCLUDE KEYWORD HERE) and the agent asked the patient if they would like to speak to a nurse. The agent should have informed the patient that they will transfer them to triage to discuss their symptoms first.
What is Triage Keyword?
Agent routes a message for the patient's endocrinologist to the primary care messaging pool.
What is Routed TE to the PC messaging pool versus appropriate specialty Pool/Provider? (will take shorter answer)
This is the location for incidents that occurred with these dept codes: OEDI, OMLS, OPSF
What is Allina Health Orthopedics?