Incivility
What is incivility?
the quality or condition of being uncivil; discourteous behavior or treatment
What affects your emotion the most at work?
Who is your boss?
When workers experience incivility how many of them __% lost work time worry about the incident?
80% lost work time worrying about the incident.
Emotional contagion's trigger is mimicking people’s emotions.
What is civility?
What are positive gestures of respect, dignity, courtesy, or kindness that lift people up.
Researcher James Fowler found that when coworkers and friends are happy you have a __% chance of being happier.
What does incivility impair?
Incivility impairs thinking. People miss information right in front of them.
What happens when you get infected by someone's emotions?
What is carrying emotions?
What happens when workers experience incivility their work effort decreases by ___%?
48% intentionally decreased their work effort
What type of emotion is most contagious?
What is negative emotions?
What did researchers find out regarding one time, low intensity incidents of incivility?
Researchers found that even with one-time, low intensity incidents, participants who had been treated uncivil were not able to concentrate well. They were distracted from their work.
When workers experience incivility how many of them __% decrease the time spent at work?
47% intentionally decreased the time spent at work
What types of job require a lot of emotional labor?
When workers experience incivility how many of them __% decrease their quality of work?
38% intentionally decreased the quality of their work.
How many points are there for emotional contagion assessment/quiz?
What is 15 points?
What are the five emotions on the emotional contagion assessment/quiz?
What is happiness, love, fear, anger, and sadness?