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Acronyms
Herculean Strength
By the Numbers
"-Ity"
Zero, Zilch, Nada
100
CCAAS
What is Contact Center As A Service? (inContact named the leader in Gartner's Magic Quadrant)
100
Tweeting Millennials rejoice. Beyond Voice, Email, and Chat -- inContact can also provide this way for an end user to connect with a contact center
What is Text / SMS?
100
It's the number of active implementations that inContact has done globally. It's also the year of the new millennium
What is 2000 (over 2000 actually).
100
This is the ability for customers to add users or take away users based on their seasonal demands of their business or growing business needs.
What is Scalablity?
100
It's the required Number of Servers that inContact mandates that customer's purchase and maintain to run our software
What is zero.
200
WFO
What is Work Force Optimization
200
Noted for their Magic Quadrant, this analyst has named inContact as the leader for Contact Center as a Service for their completeness of vision and ability to execute
Who is Gartner
200
It's the number of contacts made between customers and inContact users/agents globally. It's also the number that the Golden Arches claim they have served.
What is Billions and Billions? (Actually 9B each year).
200
It's a gymnast must-have. It's also the ability for customers to utilize their current telephony solution and lay inContact right over the top of the solution without ripping and replacing.
What is Flexibility?
200
This is the amount of money that your customers will have to spend each year with inContact to pay for updates or upgrades for the cloud inContact platform
What is Zero.
300
SPIF
What is a Sales Promotion Incentive Fund
300
It's inContact's drag and drop developer tool that helps customers build change-able, dynamic call flows or it's also the first word in the famous 70's dance club from NewYork.
What is Studio (54)?
300
For each AE/ AM inContact will write you a check for this amount of money for each net new lead you provide
What is $150.00
300
This "ity" is a way to ensure your customers can maintain their business in the event of a disaster. inContact provides 4 active /active data centers globally in Dallas/LA and Munich/Frankfort.
What is Business Continuity?
300
It's the number of hours or days that customers have to wait for a change order to take place to increase or scale their usage of agents during a busy period or uptick in their business.
What is Zero. (It happens in minutes)
400
DID
What is Direct Inward Dial
400
On this tech giant's app store, Contact Center Supervisors can download a free iPad app called supervisor on the go to manager their contact center from anywhere in the world.
Who is Apple?
400
40 / 20 / 20
What are the SPS discounts for software/ services / support on all WFO products
400
This "-ity" is a key piece of inContact's Workforce Optimization Offering to record calls, record screens, and perform voice analytics. It's also a former Ford Tag Line as in "___ is Job #1".
What is Quality (Quality Management / Quality Monitoring)
400
In addition to inContact, this is the number of competitors in the Contact Center as a Service space who have received leadership recognition from at least 5 separate analysts.
What is Zero. inContact received awards from: Gartner, Frost&Sullivan, IDC, DMG, and Ovum.
500
VaaS
What is Voice as a Service? (Unique to inContact-- Passive Voice monitoring as a Service)
500
Marc Benioff would be proud. It's the leading Cloud CRM solution that delivers a robust and integrated agent console with inContact
Who is Salesforce.com?
500
It's inContact's Up time Guarantee percentage.
What is 99.99%?
500
Formerly named Call Copy it's the name of inContact's sister company focused on call recording and workforce optimization solutions.
Who is Uptivity?
500
This is the amount of Contact Center knowledge and expertise that you are required to have as and AE / AM to sell the inContact solution
What is Zero? (Lean on inContact to be your cloud contact center experts we will support you in every way).