What is Contact Center As A Service?
(inContact named the leader in Gartner's Magic Quadrant)
100
Tweeting Millennials rejoice. Beyond Voice, Email, and Chat -- inContact can also provide this way for an end user to connect with a contact center
What is Text / SMS?
100
It's the number of active implementations that inContact has done globally. It's also the year of the new millennium
What is 2000 (over 2000 actually).
100
This is the ability for customers to add users or take away users based on their seasonal demands of their business or growing business needs.
What is Scalablity?
100
It's the required Number of Servers that inContact mandates that customer's purchase and maintain to run our software
What is zero.
200
ACD / IVR
What is Automatic Call Distributor / Interactive Voice Response
200
A complete workforce optimization offering within inContact's Cloud Platform. And a recognized leader in Workforce Optimization. Oh, they are not too friendly to Nice.
Who is Verint?
200
It's the number of contacts made between end users and inContact's customers globally. It's also the number that the Golden Arches claim they have served.
What is Billions and Billions? (Actually 9B each year).
200
It's a gymnast must-have. It's also the ability for customers to utilize their current telephony solution and lay inContact right over the top of the solution without ripping and replacing.
What is Flexibility?
200
Post implementation, it's the amount of resources or time that your customer's IT department needs to allocate to inContact
What is Zero.
300
ANI
What is Automatic Number Identification
300
It's inContact's drag and drop developer tool that helps customers build change-able, dynamic call flows or it's also the first word in the famous 70's dance club from NewYork.
What is Studio?
300
Bear down, Chicago Fans, this was Alonzo Spellman's Jersey Number. It's also the customer retention rate percentage that inContact maintains year over year.
What is 90.
300
This "ity" is a way to ensure your customers can maintain their business in the event of a disaster. inContact provides 4 active /active data centers globally in Dallas/LA and Munich/Frankfort.
What is Business Continuity?
300
It's the number of hours or days that customers have to wait for a change order to take place to increase or scale their usage of agents during a busy period or uptick in their business.
What is Zero. (It happens in minutes)
400
DID
What is Direct Inward Dial
400
It's an acronym for one of the simplest forms of network connectivity. . .As a true network grade carrier, inContact can provide over 50 ways to connect a customer's network using voip or dedicated MPLS lines as well as this type of connection.
What is PSTN or Public Switch Telecom Network?
400
(847) 436-3312
What is the Mobile Number for Jim Mocchi your local inContact District Sales Manager?
400
This "-ity" is a key piece of inContact's Workforce Optimization Offering to record calls, record screens, and perform voice analytics. It's also a former Ford Tag Line as in "___ is Job #1".
What is Quality (Quality Monitoring)
400
This is amount of money that customers are required to spend on updates and upgrades (which happens 2 to 3 times per year with inContact).
What is Zero.
500
VAAS
What is Voice as a Service?
500
It's the leading Cloud CRM solution that delivers a robust and integrated application with the inContact Agent interface