General
Do nationwide/statewide indexed jobs need a CPC adjustment before they're live on Indeed?
No! Everything automatically adjusts, so no action needed.
What does “Append Token Globally” mean?
The tracking token must be appended in both the source details page and the campaign screen.
Does CS have more control over direct scrapes (agg3) or multi-source XML files?
With Agg3, we can actually assist with fixing the problem whereas Indeed has no control over the content of an ATS's multisource XML file.
Do all ATS’s have the capability to post nationwide/statewide?
1. No. Ex: ADP needs a zip code for each job posting.
The client’s jobs are coming through a multisource XML file. Their job description hasn’t updated and they made the edit 72 hours ago. What do you do?
Reach out to the ATS to fix the job data discrepancy. Even if CS can sometimes look into the details of a multisource XML file, we have no power over implementing a solution.
1. How do you opt indexed jobs into mobile sponsorship?
2. What requirements must be met prior to opting-in?
1. MQUAL ticket
2. Required | Mobile-friendly application
(Preferred | Conversion Tracker)
1. Where is the Conversion Tracker code implemented?
2. Name 2 ways Conversion Tracker can be installed on a client's indexed jobs. (Think of the step-by-step process for CS.)
1. "Thank you" page of the application process
2. Some clients can enable it themselves in their ATS dashboard.
Their ATS rep can implement the CT code on the client’s behalf.
If it's a homegrown ATS, then their IT team can implement the CT code.
etc.
1. Do all agg3 feeds update at the same frequency?
2. When do they update?
1. No
2. Every 6 hours or every 24 hours
1. Do all XML feeds update at the same frequency?
2. When do they update?
1. No
2. Ideally instant or every 6 hours
If your client is using the ATS Ceridian and Indeed Apply isn’t working, is there anything else you can do to ensure Ceridian is tracking metrics? (Feel free to look at the ATS map)
Ceridian does not have a tracking token, so their jobs will not have tracking when IA is inactive. There is no workaround.
What type of feeds use an FTP file?
Programmatic feeds (eQuest, Joveo)
1. What does “automatic tracking” mean on the ATS map?
2. How does this impact Indeed Analytics?
1. Metrics will automatically be visible in the client’s ATS.
2. IA or CT needs to be active for their metrics to be visible in Indeed Analytics.
Is it possible to direct index (agg3) an XML file?
Yes, per-client XML files are direct indexed through an AFM ticket.
1. Do all ATS’s have the same integration set-up with Indeed?
2. Please elaborate with examples.
1. No,
2. There are different integrations for:
Indeed Apply
Conversion Tracker
Mobile
SJ Integration
Tracking
Etc.
Per-Client XML | The client's indexed job is populating in the wrong location. What actions must CS take to fix this?
1. Open up the per-client XML file to confirm the location of the job is correct within the file itself.
a) If the wrong location is in the XML file, then the client must update it in their ATS.
b) If the correct location is in the XML file, then CS must submit an AFM ticket to update the location
1. Can there be multiple companies under the same source?
2. What is the main issue that may arise from this type of set-up?
3. What product is most impacted by this issue?
1. Yes, we can receive multiple feeds under the same source.
2. Issue of generic branding
3. CMP
1. Some ATS's allow clients to differentiate organic vs sponsored applies based on tracking. How is this possible?
1. Some ATS's provide 2 different tracking tokens, one for organic (source details) and one for sponsored (campaigns screen).
1. What team handles ATS integrations?
2. How would you reach out to this team?
3. Does this team typically handle agg3 or XML related requests?
1. Alliances
2. ALLY ticket
3. XML
How can a sponsored job integration campaign be removed?
The client has to close the campaign in their ATS. If CS makes the change in the Indeed dashboard, the campaign will keep populating as active.
An Agg3 client is located only in Stamford, CT. They have 300 jobs and are not able to add city/state locations to their jobs. How can we ensure all the jobs are indexed with the location as Stamford, CT?
AFM Ticket | Location ticket to force the location of the feed to a specific city/state.
1. Can indexed jobs with different brandings for the same company be indexed onto the same source?
2. What is the CS process for an Agg3 or multi-XML feed?
(client example: a parent company that owns subsidiaries)
1. Yes! It’s possible, but it all depends on the client's indexed job set-up.
2. Agg 3 | Our agg team can pull multiple URLs into one feed/source. Each branding's jobs must “live” on a unique URL.
Multisource XML | Some ATS’s can send their client’s jobs on the parent level, so all brandings are included in one source. This depends entirely on the ATS's specific capabilities.
1. True or False
When clients use the verbiage “Indeed Apply”, they are always referencing the “Apply Now” button that is followed by a one-page apply on Indeed?
2. Explain.
1. False
2. There is an IA integration that allows the client to stay on Indeed, but the application itself can be several pages.
Some 3rd party recruiting software offer an "Easy Apply" option that they sell as Indeed Apply, but it's not a true Indeed Apply integration.
In this situation, clients will still be redirected off Indeed, but their application will pre-populate with the info from their Indeed resume. It's not too common, but it's definitely popping up more often, so it's something to be aware of!
1. Explain how the Sponsored Job integration works for the client as if you were on a call.
2. Any budget limitations?
1. The SJ integration allows ATS clients to automate the process of sponsoring a job on Indeed. Once a job posting is created inside an ATS, clients can choose to sponsor the job on Indeed with a set budget.
2. Budgets will spend for 15 or 30 days depending on the ATS set up. There are set budgets for each duration and only some ATS's allow the client to choose a custom budget.
Explain what a programmatic feed is.
This is a third-party recruiting software that partners with an ATS to provide additional metrics/services to the client.
Your client’s jobs are not appearing on Indeed, however, they are still appearing in the XML file. After checking missing and expired, we noticed the job was being expired multiple times per day with this key: LCS_LOW:stat=200.
The job is still active on their XML file. How can we prevent this from happening?
AFM Ticket. Our agg team can ensure our system stops expiring the job.