Teams & Programs
This team takes the first call when someone is interested in services.
Intake
This program is used to build a caregiver schedule.
Medflyt
This status should be used in Talkdesk when ready for calls.
Available
This must be provided by a caller to verify HIPAA.
Full Name
The first step to de-escalating an upset caller.
Actively Listen
This team is responsible for completing caregiver orientations.
Onboarding
The website used specifically to see caregiver pay.
Empeon
The maximum hold time before checking back with a caller.
2 minutes
This is required to be filled out if a participant passes away.
Incident Report
Demonstrating this involves summarizing concerns to confirm understanding.
Summarizing key concerns
Use this program to request time off.
Empeon
Missed Daily Notes are found in this specific Salesforce record.
Care Dashboard
This phrase is NOT required in a branded call opening.
"How are you doing today?"
An OOS task generates when a caregiver logs a note in a different...
This statement conveys confidence regarding pay frequency.
"...as a caregiver, you will be paid once each week on Friday."
The program used to make outbound and
TalkDesk
Go here in Salesforce to see Concerning Daily Notes.
IN – Concerning Note Report
The timeframe (in hours) within which voicemails must be addressed.
1 Hour
This document must be renewed annually to remain on care.
LOC
FreedomCare's 4 core values
Be positive.
Here for you.
Own it.
Do the right thing.
This federally funded program is a requirement to receive FreedomCare Services.
Medicaid
Find authorizations for individuals 60+ in these two locations.
Availity and United Health Care
Call disclosure is not required during these specific calls.
Outbound calls to caregivers
This form is completed after a Health Coach home visit.
Post Home Survey
This reflects taking ownership of a problem during a care call.
"I’ll be happy to look into it for you."