Teams & Programs
This team takes the first call when someone is interested in services.
Intake
Go here in Salesforce to see Concerning Daily Notes.
IN – Concerning Note Report
This status should be used in Talkdesk when ready for calls.
Available
This must be provided by a caller to verify HIPAA.
Full Name, Address, Birthday
The first step to de-escalating an upset caller.
Actively Listen
This team is responsible for completing caregiver orientations.
Onboarding
The website used specifically to see caregiver pay.
Empeon
The maximum hold time before checking back with a caller.
2 Minutes
This is required to be filled out if a participant passes away.
Incident Report
Demonstrating this involves summarizing concerns to confirm understanding.
Summarizing key concerns
Use this program to request time off
Verint
This program is used to build a caregiver schedule.
Medflyt
What must be provided to discuss caregiver pay?
Last 4 of SSN
An OOS task generates when a caregiver logs a note in a different...
State
What must always be stated when on a call?
“monitored and recorded line”
The program used to make outbound and receive inbound calls.
Talkdesk
Missed Daily Notes are found in this specific Salesforce record.
Care Dashboard
The timeframe (in hours) within which voicemails must be addressed.
This document must be renewed annually to remain on care.
LOC
FreedomCare’s four core values
Be positive.
Here for you.
Own it.
Do the right thing.
This federally funded program is a requirement to receive FreedomCare Services.
Medicaid
Which program is used to identify authorizations
EVS
Call disclosure is not required during these specific calls.
Outbound calls to caregivers
This form is completed after a Health Coach home visit.
Post Home Survey
What is completed every 3 months for satisfaction?
Status Review