Communication
A social worker is unavoidably late in meeting with a client for a scheduled appointment. The client is angry and begins to speak loudly and shakes a finger in the social workers’ face. The social worker responds to this behavior by saying ‘I’m glad that you are able to express your anger about my being late”. According to communication theory, what technique is the social worker using?
A. Positioning
B. Restraint from change
C. Reframing
D. Paradox
What statement BEST depicts the primary goal of case management?
A. To assist a client in a crisis
B. To optimize client functioning and well-being by providing and coordinating high-quality services
C. To referred client to needed resources
D. To link clients to appropriate agencies
When selecting indicators of organizational performance, the MOST critical factor a program evaluator should consider is the:
A. Ability of workers and managers to have some control over the performance being evaluated
B. Length of time data related to the indicator has been collected
C. Interest of board members in the information to be collected
D. Potential public relations damage that could come from a negative result on the indicator
Structured inequality of the entire category of people who have unequal access to social rewards, MOST likely explains:
A. stratification
B. ethnocentrism
C. pluralism
D. nihilism
This type of technique focuses on examining with a client what has occurred and what still needs to occur involving him/her in the treatment decisions. It is a critical part of the problem-solving process.
A. Self-Motivativation
B. Timing
C. Evaluating process
D. Role-playing
The purpose of feedback in a social work interview is to:
A. Allow the social worker to confront distortions in the client’s thinking
B. Summarize the main points of the interview
C. Let the client know the social worker understands the issue
D. Give the social worker the opportunity to self-disclose for the benefit of the client
A clinical social worker in a seaside community notices that there are many recently arrived Southeast Asians in the area, yet very few seek the services of the local community mental health center. In an attempt to understand this large underserved Asian population, the social worker needs to be aware of:
A. Indochinese cultural traditions
B. Special DSM-IV-TR protocols for this population
C. Traditional suspiciousness of western therapies
D. Limited comprehension of the English language
When critiquing a research article in a professional journal, a social worker should minimally be able to:
A. Project the applicability of the findings to another group
B. Incorporate the results into policy planning at his or her own agency
C. Replicate the study in order to determine its reliability
D. Evaluate the appropriateness of the research design
A social worker is working with an Asian family in family therapy. What should the social worker be mindful of in working with this family?
A. avoidance of eye contact to show respect
B. the families strict roles and rules of behavior
C. a focus on material gains over the family
D. the mother assumes head of household role
This technique emphasizes the importance of learning from observing and initiating and has been used successfully in helping clients acquire new skills, including those associated with assertiveness.
A. Assertiveness Training
B. Role-Modeling
C. Role-Playing
D. Motivational Approach
The executive director of a social work agency is visited by a direct service social worker who expresses various complaints about the agency. The executive director should address this behavior by:
A. Initiating a series of meetings with staff to determine the validity of the social worker’s complaints
B. Listening carefully by redirecting the social worker to the immediate supervisor
C. Having the immediate supervisor point out to the social worker the inappropriateness of such actions
D. Requesting a joint meeting with the executive director, the social worker, and the social worker’s immediate supervisor
Mary, a community-based social worker, has been assigned to work with residents from a predominantly Hispanic community. During the initial group meeting, group members angrily challenge Mary’s ability to understand their issues because she is Caucasian and not from their community. Mary
A. Allow members to express their anger
B. Inform members that she has worked with other Hispanic communities
C. Explain that she adheres to the Code of Ethics which addresses the importance of cultural competence
D. First allow members to express their anger, then share her views and values
Treatment goals are MOST effective when they are:
A. Specific and measurable
B. General and flexible
C. Easily obtainable
D. Grounded in theory
A. Involves working individually without natural, informal support to help networks within the minority community
B. Involves working in conjunction with natural, informal support and helping networks within the majority community
C. Involves working in conjunction with natural, formal support and helping networks within the minority community
D. Involves working in conjunction with natural, informal support and helping networks within the minority community
Which technique is not used in the motivational approach?
A. Clearly identifying the problem or risk area
B. Taking steps toward change
C. Ways of coping in various situations
D. Preventing relapse
Which type of interviewing question is MOST likely to generate client defensiveness?
A. Open
B. Closed
C. Leading
D. Why
Ray has been blind since birth. When he calls a community mental health center to schedule an appointment, he is told that he needs to arrive 30 minutes prior to his scheduled appointment to complete the required paperwork. Ray explains that he is blind and requests that the agency mail the forms to him so that he can obtain assistance in completing them prior to his appointment. The [MOST]appropriate response is to:
A. Inform Ray that he needs to bring someone with him so that the forms can be completed when he arrives at the agency
B. Assure that the forms will be treated confidentially by the person helping him
C. Indicate that agency policy prohibits the mailing of forms
D. Agree to mail the forms to Ray so they may be completed in advance, as he has requested
Which statement MOST accurately defines external validity?
A. Is what is believed to be measured actually being measured or is it something else?
B. Is there confidence in cause and effect?
C. Can the results be generalized?
D. Can you get the same answer repeatedly?
A Latino child has been referred to a mental health clinic because of disruptive behavior at school. The mother speaks limited English, is confused, and does not understand the referral or the school’s concerns. In the referral to a Spanish speaking social worker, the child’s male teacher notes that the mother will not communicate with him and seems uninterested. To facilitate an assessment, the social worker’s NEXT step is to:
A. Arrange to go with the mother for a school conference
B. Observe the child in a classroom setting
C. Refer the child for a psychological evaluation
D. Schedule an appointment for a family assessment
A social worker is seeing Sally for depression. Sally has recently lost her job, her boyfriend broke up with her and her cat just died. Sally feels like nothing is going right in her life and she is a failure. The social worker encourages Sally to develop short-term goals. Afterward, the social worker helps Sally break down these goals into achievable steps. What technique is the social worker MOST likely using?
A. Evaluating process
B. Timing
C. Assertiveness Training
D. Self-Motivativation
Which statement is LEAST likely a method used to interpret and communicate polices and procedures?
A. Policies and procedures should be clear and concise and communicated in a manner that facilitates understanding.
B. Policies and procedures should always support actions that are in the best interest of clients.
C. Training on policies and procedures should be available and continually done as part of a process of self-development.
D. Policies and procedures need to be reviewed when there is a problem.
The administrator at the local community mental health center is considering several changes to agency policy. Which of the following actions would be [LEAST] associated with the initial phases of a participatory policy change process?
A. Seeking input from clients and staff familiar with the current agency policies
B. Defining the specific policy issues to be addressed
C. Evaluating the potential impact of various policy options
D. Announcing the specific policy changes that will be implemented
Which one is not an ethical standard that that must be followed when evaluating practice?
A. Obtaining voluntary and written informed consent from clients, when appropriate, without any implied or actual deprivation or penalty for refusal to participate; without undue inducement to participate; and with due regard for participants’ well-being, privacy, and dignity
B. Informing clients of their right to withdraw from evaluation and research at any time, and explaining the penalty for withdrawing
C. Ensuring clients in evaluations have access to appropriate supportive services
D. Avoiding conflicts of interest and dual relationships with those being evaluated
When interviewing a client whose speech patterns are different from the social worker’s, the social worker’s PRIMARY consideration should be that:
A. Communication patterns vary due to economic conditions
B. Speech is influenced by culture and experience
C. Psychosocial conditions will cause variations in speech
D.Speech is influenced by group taboos and norms and may indicate false beliefs
A social worker is working with an involuntary client, Bill who is in therapy as a requirement for beating his wife. It is also known to the social worker that Bill was beaten as a boy by his mother. The social worker is trying to build rapport with Bill, to get him to open up. The social worker's goal is to cause Bill to feel joined with her, which will result in a stronger therapeutic alliance. The social worker examines cues provided by Bill to determine the appropriateness of communication styles and strategies. The social worker is MOST likely using what type of intervention technique?
A. Timing
B. Active listening
C. Assertiveness
D. Role-Modeling