Credits
Who is the level 2 approver for credits?
Roxana Cruz
What does SPS stand for?
Safety Product Solutions
Customer Data Governance
Which account has the most freight issues on a normal basis and provides backup via portal?
General Hardware
What is T-Code ZFI_CUSTCRED used for?
To review who is the corresponding CA of the account.
What order type is used for Credits?
ZCR
What does HPPE stand for?
Honeywell Personal Protective Equipment
Who do we contact when we have wrong applications on payments?
Cash
Which account has the most freight issues on a monthly basis?
ORS Nasco
On what T-Code do we see customer line items (Open, Cleared & All) ?
FBL5N
Name 5 types of credits that are processed by ZCR?
Short shipments, Pricing, Freight, Drop Shipment & Min Order Charges
What does TAT stand for?
Turn Around Time
Who do we contact to review Rebate concerns?
Finance or Eric Mcdermott
Which account has the most Hot Buy Deductions?
Grainger
On what T-Code do we see an overview of the customers account?
Process Receivables
What condition code is used when processing a Rebate Credit?
ZSF1
What does LOB stand for?
Line of Business
Who do we involve after no response is provided by a customer?
Sales
Which account has the most UOM issues?
Fisher Scientific
What is T-Code VF01 used for?
Creating a billing document
What is the level 5 approvers name?
Stephen Dawson
What does AFDA stand for?
Allowance for doubtful accounts
Brandon Giles
Which account always take deductions on their branch accounts and it's hard to detect?
R3 Safety & Bunzl
What does the metric CCE (Case Closure Effectiveness) measure?
The amount and volume of cases that were closed by agent.