System
System
Keystrokes
Pop Culture
Mex/Bz
100
Where can you find who is assisting after hours at a certain office?
OC Scheduler
100
What is a cold transfer?
Whenever you only mention you have a caller on the line, without providing all the info
100
For Infinity, how you take a msg?
F7
100
What is the deadliest animal in the world?
Mosquito
100
Which cities in Mexico are hosting the Fifa's World Cup this year?
CDMX, Guadalajara, Monterrey
200
What can you find in the Traffic Window?
Acct Number
Acct Name
Ring Count
Phone Line
Call State
200
This is the process of connecting two callers on the same line.
Patching
200
For Infinity, how you get ready?
Ctrl + F1
200
Who voiced the character of Shrek?
Mike Myers
200
what's the largest pyramid in Mexico and the world?
Great Pyramid of Cholula
300
Due to the call forwarding feature we require agents to answer the live call within how many rings?
2 or less
300
information that may also alter passing instructions which will affect how your call may be handled.
Specials
300
For Web Agent, what is F5 for?
To hang up
300
Fictional summer camp and primary setting of the Friday the 13th slasher film franchise
Camp Crystal Lake
300
What is the name of the offshore atoll system found in Belize?
The Turneffe Atoll
400
What is the green button for?
For you to know if you're using the Intelligent form or the old version
400
What's another method to locate an account other than using Fetching.
Client List
400
For Web Agent, how you park to an specific agent?
Alt + F12
400
When did Michael Jackson die? (year)
2009
400
approximately, how many taxis are registered in the whole country?
<60,000
500
What helps the team to know if further follow up is needed in a msg?
Annotations
500
Explain the patching process for Infinity
- collect the caller’s information
- Hold - request for approval/confirmation from caller to place them on hold.
- TK1/TK2- Call the On -Call while having the caller on hold.
- Conference
- Patch-Once the caller and the On-Call has been connected successfully you may disconnect from the call.
- Annotate the result
500
How you edit a msg in Inifnity?
Alt + F11
500
Which "Pirates of the Caribbean" actor was in a band and lived in a friend's 1967 Chevy Impala when he couldn't make ends meet?
Johnny Depp
500
Which Belize district contains the country’s highest point, Doyle’s Delight?
Toledo District