Transact/Accounts
How many times must you login to access Transact?
Twice, once for the VPN and the second for Transact
How much does a replacement ID cost?
$15
Ent calls and asks to have a card sent over. Which printer do we send it to?
Printer 3: Ent
The 1st floor restrooms are being cleaned and a patron asks if there are other restrooms nearby. Where do you direct them?
2nd floor by Cafe 65
or
3rd floor on the right as you walk in
Parking/Public Safety
Someone gets a new ENT debit card. It's issue number is 11. Will there card work, and why or why not?
No, ENT cards need blank issue numbers
Under what icon can we access and print sales reports?
Reporting
From top to bottom, where should you crop someone's ID picture?
A couple inches above the head to the collarbones
Someone asks where they can find Financial Aid. What building to you direct them toward?
A student asks how to make reservations to exercise at the Rec. How do they go about this?
Download the UCCS Campus Rec app and reserve there
Someone's new card isn't working. You see their card's issue number is 3 in TruCredential, and also 3 in transact. What needs to be fixed?
Change the issue number in Transact from 3 to 03
Someone wants to buy 5 stamps. How much will this cost them?
$2.50
Ent calls and asks for a card sent over. What should you ask them for before hanging up?
ISO number
A patron asks where they can find the Veteran's office. Where do you direct them?
The Veteran and Military Affairs office is located in the Gateway Garage parking offices
A student asks if the school is giving out food anywhere on campus. What do you tell them?
They can get food at Clyde's Cupboard in the Student Life office
A facilities employee's faculty card isn't working. In transact you see two different numbers under their name. What will the first three numbers be for the account that needs to be fixed?
999
After a transaction, you forgot to print a receipt for the register. What icon can you click to reprint it?
Transactions
For some reason, our printer at the desk isn't working. Someone comes up and asks for a new ID. What do you do?
A patron asks for directions to Main Hall. What directions do you give in 3 steps or less?
Walk up these stairs and out the doors.
Follow the path uphill.
Main Hall will be the old building on the left with vines growing on it.
A student needs to speak with an RA but LaPlata and Monarch desks are closed. Who should they contact and how can you find the phone number?
RA on call
Phone number is on the phone list
Someone's new ENT card isn't getting them into their dorm. You check the account and see that their ENT card has a blank issue number. What three things may be causing this? (List 2/3)
Their new card's ISO number has not been created
Their Lion One Card still has an issue number
Their new card has not been set as primary
Where do the BMs take the stapled sales report/receipts?
The yellow folder in the Production office
What three things are needed for a picture to be approved in our photo approval system?
Entire face showing
Headshot of just the one person
Blank background (no brick wall, plants, etc. behind)
Somebody asks where they can find the HYBL building? How do you direct them in 3 steps or less?
Turn right at the first light
HYBL will be the building to their left
A student's mother asks about her child's student bills. What important information do you need to give her before directing her to the Bursar's office?
The student must first fill out the FERPA form in their portal before she can access her child's information.