Rentals
Students who live on campus are able to rent lockers for the semester
What is false?
There is a panic button at the Info Hub
What is true?
Name the two museums that Wentworth students have free access to
What are the MFA and Gardner Museums?
Location of DTS
Where is the 3rd floor of Beatty?
You may wear earphones or earbuds at the Info Hub
What is false - this makes it harder for guests to approach the desk
There are charges for locker and equipment rentals
What is false - they are free! :-)
The number you would call to reach Public Safety
What is ext. 4444?
The IMAX theater is included with a New England Aquarium Exhibit Hall purchase
What is false - we do sell both, but they are purchased separately
Parking and ID office
Where is Beatty 014?
If you lose your nametag, it's just gone for the rest of the semester
What is false - Barb can make you a new one, and you need to be wearing it while on shift
Make sure the passwords to Fusion, Square, and so on are posted so everyone can open programs easily
What is false - this info is all on the Passwords document on the Teams "Files" channel - please keep the info secure
You are expected to respond to emergency situations
What is FALSE? Call Public Safety, but that is where your role ends.
When visiting the Museum of Science, separate tickets are needed for the Exhibit Halls, Omni Theater, and Planetarium
What is true? (These can all be purchased individually.)
Public Safety
Where is 610 Huntington?
Only Attendants on shift and the guests they are helping should be at the Info Hub
What is true - even Info Hub employees not working should not be at the desk
It's ok to leave the laptop and iPad open if you are only going to be away from the desk for a couple of minutes
What is false - always secure the Info Hub systems and ticket box (and put the sign up) if you are stepping away
List the steps you would take if law enforcement agents came to the Info Hub
What is 1) Refrain from answering any questions or giving any info 2) Call Public Safety 3) Escort the agents to Public Safety at 610 Huntington
Showcase Theater purchases have the same process other movie tickets
What is false - if you sell a Showcase ticket, put the customer's name on the "Showcase" chart (in Teams) and give them the 16-digit number that they can use to purchase their ticket
Center for Student Life
Where is Beatty 026?
It's fine to be late to your shift, as long as it's just a few minutes
What is NOPE - you need to be on time, and if there is a problem you need to let Barb (and the person you are working with) ASAP
Name three items that can be reserved and rented for on-campus events
What are: snow cone machine, cotton candy machine, popcorn maker, lawn games, ID scanners
You are free to provide staff, faculty, or student info to guests at the Info Hub
What is false - unless it is public info that can found on wit.edu.
You can pass out tickets to customers who are picking them up with no further action needed on your end
What is false - please go into Square to confirm the purchase and mark the tickets as "picked up" - also indicate the remaining inventory on the index card
The cash and ticket box
Where is the Center for Student Life suite, in the bottom drawer (labeled "Info Hub") in Barb's desk
Attendants are the reason the Info Hub runs smoothly
What is TRUE - you are all a critical part of this role and of representing the WIT community!