Suicide Procedures/Privacy Notice
Mention three suicidal thoughts or/and actions:
Wanting to die or to kill oneself and or other, feeling hopeless or having no reason to live, feeling trapped or in unbearable pain, being a burden to others, took pills excessively, ingested a harmful substance, has a weapon.
Should we ignore the offer or decline it?
Decline/Leave Blank
True or False
Zip Code doesn't need to be verified
False, we MUST verify zip code.
Who can set up EFT?
Owner, Payor and POA (if permission granted).
“Are you currently a member of AARP?”
“What state do you reside in?”
“Are you looking for life insurance to cover yourself? Is there a loved one that would be interested in applying? Are they available today to apply?”
“What is your current age?”
“What is the amount of coverage you are interested in obtaining?”
True or False
GUID number MUST be sent
No, there is no need to do that.
Insurance Review/Inactive AARP Conversion should not be offered if we are transferring to FIS
False. We MUST offer Insurance Review/Inactive AARP Conversion even if we are transferring to FIS. We transfer to Insurance Review/Inactive AARP Conversion and they can transfer to FIS after that (always leave notes).
Mention five Family Members
Spouse, Domestic Partner (fiancé), Child, In-law, Grandchild, Parent, Grandparent, Sibling.
If a premium is past due or coming up, what should we do if they also want to set up Automatic Drafts?
Take a OTP and then set up EFT and RPC. We also need to explain time frames.
Agent Lead
Privacy Notice is sent once every year.
True, every year our customers call to ask about the Privacy Notice letter they received.
If both Insurance Review and AARP Renewals are shown and Insurance Review was accepted, what to we do with the AARP Renewals offer?
We open it and leave it blank.
True or False
Offers can be done with a Family Member/Third Party if owner already authorized us to speak with them.
False, all disclaimers and offers MUST be done to the owner.
True or False
If a family member/Third Party says that they are the account holder, they can cancel EFT
True, check link for example.
Mention the three states that cannot have a quote nor FFKIT provided if they are not members of AARP
Louisiana, Alaska and Oregon
True or False
Privacy Election can be changed in writing ONLY.
False, if they want to make the change over the phone, we can do it with 4 of 5.
If they want to decrease the coverage and they have insurance review we should:
Decline the offer and transfer to EIDQ.
True or False
We can change beneficiaries on all contracts if customer only verifies one.
False, we can only change the information on the contract # the customer provided.
How many business days does it take to remove an EFT hold?
1-2 business days.
Can NY customers have a quote over the phone?
Yes, just transfer to EIDQ to get the quote. However, application must be done through writing.
True or False
The Privacy Notice comes in a pink envelope, it is not included in the Welcome Kit.
True or False
If customer states they cannot make a payment at the moment, we can decline the offers without asking them
False, we should always make the offers even if they mentioned they don't have money to make payments. However, we can open and leave blank the AARP Renewal offer if grace period is over and they didn't call to make a payment.
What is something that we can provide if it is on a blue disclaimer?
The contract number
What happens if a customer wants to request a refund and they are set up for EFT?
We first need to review if policy is paid up in advance. If so, we just process the refund request. If not, we need to cancel the EFT so customer is not charged as soon as the refund is processed and advise that they will be behind on their due date.
True or False
Guaranteed Acceptance Life can be applied over the phone for all states
False, GL12 cannot be applied over the phone and also New Jersey is the only state where this product is not available.