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Chapter 8 - Data Warehouse
Chapter 9 - Business Decision Making
Chapter 10 - Supply Chain Management
Chapter 11 - Customer Relationship Management
Chapter 12 - Enterprise Resource Planning
100
ETL stands for extraction, __________, and loading.
transformation
100
DSS stands for:
decision support systems
100
RFID stands for:
radio frequency identification
100
E-mail, Web order, and customer service call are all examples of points of ________ that a customer might have with a company.
contact
100
Software that sits between two different software applications is called:
middleware
200
Data warehouses can have subsets of data called:
data marts
200
Name 1 of the 3 areas of competitive advantage.
cost, differentiation, focus
200
A supply chain management system will typically not be successful if you cannot get the ________ to use it.
suppliers
200
Number of new customers, amount of new revenue, and number of sales calls are all examples of CRM ________.
metrics
200
The heart of an ERP system is a central ________.
database
300
______ __________ uses a variety of techniques to find patterns and relationships in large volumes of data.
data mining
300
Which type of analysis checks the impact of a change in one variable?
what-if analysis
300
This is the ability to see all areas up and down the supply chain.
supply chain visibility
300
One goal of CRM is to increase customer retention or ________.
loyalty
300
The 2 general types of ERP components are core and:
extended
400
This might describe where the business has been, or where the business is going.
business intelligence
400
The Pyramid Model represents the structure of a company. Which of the 3 parts is characterized by unstructured decisions?
strategic
400
This type of software automates certain steps in a supply chain.
execution software
400
PRM stands for:
partner relationship management
400
The 3 most common core ERP components are accounting and finance, production and materials management, and:
human resources
500
The idea of a data warehouse is to take data from multiple ________ and place it in a common location.
platforms (sources)
500
Transactional information is typically used to make decisions on what level of the Pyramid Model?
operational
500
One of the principles of supply chain management talks about __________ customers, so you can tailor services to them.
segmenting
500
The 2 primary components of CRM are operational and:
analytical
500
In the evolution of ERP, the present stage is referred to as:
ERP-II