SLX
Tech
Tech
Land Forms
& Water Bodies
& Water Bodies
Support
Processes
Processes
SalesLogix
History
History
Infor
Acronyms
Acronyms
CRM SLX
Cloud
Cloud
PC
History
History
200
This SQL database User is the owner of the Infor CRM SLX database schema
SYSDBA
200
This largest ocean on the planet
Pacific
200
The length of time a support incident be closed and still be re-opened
90 days
200
This entrepreneur created SalesLogix in 1995
Pat Sullivan
200
Infor Operating _ _ _ _ _ _ _
Service
200
For Infor CRM Cloud (ST), how many servers are a part of a small architecture deployment?
1
200
This the best selling single computer model of all time, selling over 30 million between 1982 and 1993
Commodore 64
400
The User the CRM SLX Implementation Guide recommends to be used for the SlxClient application pool
WebDLL
400
The Earth's largest island
Greenland
400
The Infor Team that manages customers that do not have a current support plan, or their support plan has expired
Customer Care
aka Entitlement Check process
400
The company that purchased SalesLogix from Interact Commerce / aka Best Software
Sage
400
BOE
Back Office Extension
400
Dale Murphy is the current primary Subject Matter expert on CRM SLX Cloud.
_ _ _ _ _ _ Tuquero is the backup/secondary CRM SLX Cloud Subject Matter Expert.
Darwin
400
This was processor in the first IBM PC Model 5150
8088
600
This Entity is the top of the CRM SLX Database database hierarchy
Account
600
This is the world's longest river
The Amazon @ 4,335 miles
The Nile is 4,132 miles
600
True / False
Partners (and Customers) can receive code level Developer / Customization support for Infor CRM SLX by submitting an incident in the Support Portal
True!
Scott Viverito has been delivering CRM Developer support for over 17 years!
Note: Officially, Scott can help troubleshoot errors in existing code, but not create new code for customizations.
600
This gentleman was CEO of Infor prior to Kevin Samuelson
Charles Phillips
Charles kicked off the acquisition of SalesLogix in this same hotel in 2016...
600
CSM
Customer Success Manager
600
This is the process Infor partners use to gain RDP access to a customer Cloud Environment
Send an email to Alerts-InforCRM-CloudOps@infor.com
with the following information:
1) Written Customer approval
2) Time frame (with a maximum of 48 hours)
3) Reason for access
4) Public IP(s) for whitelisting
600
The year the first IBM PC was released
1981
800
True or False
Account associations cannot be set up in the CRM SLX Web Client
False
They can be set up in the Web Client
Permanent Account associations can be set up in Application Architect
800
The Earth's smallest ocean
The Arctic
It is 1.5 times the size of the United States
800
When non-technical challenges occur with the Support Portal, Partners and Customers should call this phone # for assistance
877-772-4111
800
The year Infor acquired SalesLogix
2016
800
ION
Intelligent Open Network
800
Infor CRM SLX is hosted in this AWS region
US East
800
IBM sold off it's PC line in 2005 to this company
Lenovo
1000
This default SpeedSearch Index runs out of the box, but is not intended to be searched by an end user
Potential match index, PMI
1000
These are the names of the 5 Great Lakes
Superior, Michigan, Huron, Erie, and Ontario
1000
This is the time frame Infor Support is expected to make initial contact on a Severity 1 incident
Less than 30 minutes
1000
The year SalesLogix was first released
1995
1000
AMI
Amazon Machine Image
1000
Infor CRM SLX Cloud Customers automatically receive this many free Staging Days
12
They can purchase more as needed
1000
This company sold the first computer mouse in 1982
Xerox sold the first mouse, but...
Douglas Engelbart invented it 52 years ago. He introduced his "X–Y Position Indicator for a Display System"—more commonly known today as the computer mouse—during a 90-minute presentation on a "computer-based, interactive, multi-console display system" at the Stanford Research Institute (SRI) in Menlo Park, California. This event—attended by some 1,000 computer professionals—would later be called by many the "mother of all demos". - Scientific America, August 2009