Works
Broken glass is shattered at the intersection of Airport Road and Mayfield, what kind of service request type would be completed in this case?
What is WINFO. This is a regional intersection
A resident has advised that the grass at Chinguacousy Park needs to be cut. What should be the request type?
What is PGeneral
What is the average wait time to have a tree inspected?
What is 90 days.
Dan has called to inquire when his subdivision will be assumed. What is the service request type we would use to log this call?
What is DODEP
True or false: The customer number is public information
What is false
Francesco has called to advise that 3 street consecutive street lights are burnt out infront of his house. How can we assist Francesco in this situation?
What is Creating a WODEP and sending it to dispatch as there is more than 3 lights in a row not working.
Mrs Testerson has called to inquire what is the name of the park at Summervalley and Mayfield. How would we log this park informational call?
What is, Information provided
What is the request type for ALL tree requests?
What is PTREE
What is the average time frame when a subdivision will go from Un-Assumed to assumed
What is 5 years
Property Tax payments can be made in person via cheque, cash and debit as well as over the phone using a major credit card. True or False.
What is false
True or false. Wodep is the request type for Public Works to attend.
What is, True
Leanne has called and is advising that the lights at the Chris Gibson soccer field are turned off and they have a game starting in 10 minutes. What is the request type we would complete? Would this be sent to dispatch?
What is Psport and Yes.
Lacey has called to advise that her beautiful Pine Tree may be need to be pruned. What is the request type and what is the average wait time to have a tree pruned?
What is PTREE and Up to 12 Months
If a resident has called to advise that the fire hydrant on her unassumed street is leaking, what would be the service request type?
What is DINFO
If a tax account owes $1400.00 and a customer has paid $1000.00. How would the payments be applied?
Firstly to the penalty and interest outstanding, then to the eldest principle amount outstanding.
A resident has called to advise that the Water Main on their driveway has been damaged. What is the request type we would use in this situation.
What is Winfo
Julian is at Valleywood park, the slide that most children use has a nail sticking out of it. What is the request type, would we send this to dispatch?
What is Playground and Yes.
True or false. Forestry will investigate privately owned trees in a residential backyard. If false, who would investigate this matter?
What is False, Property Standards will investigate.
What is Yes, DODEP
If the customer would like to know the roll number for an account in collections, because this is technically public information, can we provide this to the customer?
NO!!
A resident has called to advise the traffic light at Queen and McLaughlin is malfunctioning, Queen St in this area is a Regional Road. What would be the request type (Hint: Check your articles)
What is Wodep. All traffic signal issues are completed by the City of Brampton.
Mike Richards has called to advised that there is litter and debris on the sidewalk at the intersection of Bramalea and Sandalwood. What would be the request type for this file, and because it is such a busy street, would we send this to dispatch?
What is PODEP, and no
It is 11AM and Dionne is calling to advise that her neighbour is cutting down a City owned tree. What would be the service request type and would this be sent to dispatch (HINT: Check your article)
What is, PTREE and no as this is during business hours Call Centre dispatchers would not dispatch this request.
Yaw is inquiring about the phone number to contact the Development department. What is the phone number?
What is 905-874-5900
Michelle Solski has called dun dun dunnnnn.. and she would like to know why her PTP application has been rejected! On which tab within TXM would you be able to review in order to provide Michelle with this information?
What is the Transaction Tab