Sales Orders
This sales order type is used for standard wholesale orders, samples, and replacement orders...
What is G01?
In-stock orders receive a __(1)____ lead time, while out-of-stock orders receive a ___(2)___ lead time.
What is (1) 3-days?
What is (2) 2-weeks?
This is the first step and column to check in a sales order for tracking information...
What is Actual Delivery Lines?
The timeframe we must receive physical returns in to issue credit.
What is 30-days?
This is the Infor tab / function that allows you to check inventory in Waterford, SLC, and Nashville
A business partner submits a PO to be delivered to their end customer.
What is drop-ship / direct shipment?
Bonus 100 pts: $25 dropship fee
______ appears when a customer has an unpaid invoice that has placed a hold on their account and means you cannot process the PO.
What is BP BLOCKED / blocked pop-up?
This shipping option results in same or next-day shipping and waives our standard rush fee.
What is NDA?
We can accept returns for materials purchased during this timeframe.
What is 12 months previous?
These are the orders that Inside Sales generates purchase orders for
What is Pacaire / G10?
____ can be applied to an order to decrease the lead time for an in-stock order.
What is rush?
Bonus 200 pts: $50 rush for orders under $200, 25% fee for orders $200 and above
____ can be applied to an out-of-stock order to decrease the lead time.
What is expedite?
Bonus 200 pts: able to explain Expedite Tool
Once an order is ready for pick-up, customers have ____ days to retrieve their order before we ship prepaid.
What is 3 business?
Our restocking fee.
What is 30%?
The status orders can be left in for 8 business hours if information is needed from a customer to confirm.
What is Free?
This is the required information for a formal PO.
1. Billing address - company name
2. Shipping address - company / person name
3. PO Number
4. Shipping preferences
5. Part numbers
6. Quantities
A customer requests an order be held during the 2-hour revision window: this is the function to apply to the order to prevent it from being released to the warehouse.
What is Blocked?
Bonus 300 pts: explain how to remove a block
If a carrier is not listed on the Sales Order Actual Delivery Lines, this is where you should first try to locate the carrier name.
What is KDL?
What is original order .01?
This is where you can easily find corresponding SO number for a PO, and vice versa.
What is Linked Order Line Data?
Bonus 300 pts if able to demonstrate
These are the four steps you must follow after any change to an In-Process order:
1. Save
2. Approve
3. Print Order Acknowledgement
4. Update D3
For Andrew Sheret JSP / JSA orders, these are the special circumstances that apply.
What is: 1. Rush with no fee
2. Expedite with no fee (if applicable)
3. Updated delivery terms to Z08 (customs cleared by Centrotherm)
4. Updated broker to Mainfreight (customs cleared by Centrotherm)
5. No packaging fee.
If you only have a C tracking number, this is what you can do to find the corresponding sales order.
What is:
--> Warehousing
--> Shipments
--> Loads: search with C tracking number
This is the non-part "part number" we use to process returns for things that are not actual parts.
What is Return and Administration?
Bonus 1000 pts: 992000000003
The four product lines offered by Centrotherm
InnoFlue
InnoFlue Lite
AcidiRid
Air Excellent
Bonus 500 pts if you can name the prefix for all four product lines: IS, IL, CN, AE.