Help Desk
My computer is running slow. What’s the first step?
Restart the computer
What platform is where you go to submit a ticket for help
Service Now
Who is the 3rd party that reviewes our files for program eligibility?
Preferred Compliance
Who pays utility bills?
The third-party utility payor
Who scans paper payments under Shared Services ?
Site Team
Why cant I log into the Portal?
Password has expired
What is the online ordering platform that is used through Yardi?
Yardi Marketplace
Name a type of Affordable Housing Program
LIHTC, HOME, BOND, Rural Development (RD), Section 8, HCV
How do you request a termination letter?
Email an invoice or contract to Gardenia, along with the termination date
Who posts paper payments under Shared Services?
Shared Services
Why cant I see the I: Drive?
You are not on the VPN
When submitting a ticket in Service Now, it’s best to include this inforamtion if its realted to a specific resident.
Resident T-Code
What document(s) can be used to verify employment income?
Pay stubs, employer verification, offer letter (in some cases)
Who do you contact when the trash is not picked up?
Cass (copy Karen and Sue)
Does Shared Services Post Rhino Claims?
Yes
Why cant a new CD access teams files?
Choose add member from the team name
Name 3 items that are not processed through Payscan.
Petty Cash, Advance Check Requests and Contract Invoices
How many days are program documents good for?
120 days
Who can make an emergency payment?
Anyone on the Utilities team
Where do you go to communicate with the Shared Serves Team?
Portal App via a task.
How do I approve a computer purchase for a community?
Reply to the service now email or log in to Service Now portal ticket and enter in your approval.
What tool allows you to track revisions across properties in your portfolio and evaluate how budget amounts for the selected year compare to amounts from the previous year.
Forcasting Dashboard
What is the HUD Property Inspection called?
NSPIRE
Who has access to submeter readings?
The data collector sends it to the third party that bills residents
What year did Highmark Roll out Shared Services?
2025