Branch Network Communication
System to obtain the branch's IP address
What is BNM - Branch Network Monitoring
How to obtain the IP address from Branch HP devices
What is 'HP Desktop /Grey Screen'
Loan doc printer models in the branch
What is MX711
What is MX622
Program used when connecting on company issued laptop
What is Global Protect
System that houses TMs personal documents, downloads and Branch Shared Folders
What is OneDrive
IP address for Network Connection
What is .16
Remote Management program on MACs and iPads?
What is JAMF
Used to find jam history on printer calls
What is typing /se behind IP Address when remoted
or
Event Log Summary
Program used to connect when using personal device
What is citrix
Used to view VDI Connection Status
What is Citrix Cloud
Report to check when branch is having network connection
What is down branch report
Device HQ and BM company issued laptops use to connect in office
What is Port Replicator
Check Printer Model
What is ST9722
Entire home set-up with company equipment
What is Meraki
Type of WFH Connection that branches CANNOT use, otherwise resulting in one-way audio issues
What is Citrix Browser version
Secondary Connection in a branch when a second DSL connection is not available
What is a Cradlepoint
Initial login screen for company issued surface
What is Bitlocker
Must do steps if Loan doc printer down and escalating ticket
What is forward CLASS and Window print
The process that connects the TMs VDI to the SCORE that they are working in
What is Set SCORE
What is Command Prompt
First step to take if back up battery is showing 'Replace Battery' and beeping
What is self test
Program to obtain PIN for Document/Collateral Capture
What is customer's ELF
Type of print used when printing a scan separator sheet
What is LP print
The system used (by TMs and Customers) to book intro, app and closing appointments
What is Bookings
How to branch TMs call customer's
What is Click-to-Dial