HQ/PC Hardware
Lights on PC showing network connection
What are NIC Lights
How to find a ticket when a Vendor calls for printers
What is ask for SCORE and Printer model and find the Serial Number to locate ticket.
Program in CLASS branches use to make calls
What is Click to Dial?
Login ID used on first login on company Chromebooks
What is user's @omf Email address?
Service(s) that open up the Telephony/Hardware/Infra tab
What is Application/Software Support and Hardware Desktop Support
Login for Closing booth to allow customer's to sign documents
What is the Guest Account
Printer administration pw
What is prt1admin
How branches map their printers and Click to Dial
What is Set SCORE and Set Extension?
Branch IPO address / Used to verify Phonerlite is connected to the correct branch
What is .140
Urgency used for all escalated Printer tickets
What is 3?
Company device for individual internet access
What is MiFi
Check printer's IP address
What is .41
Program used for branch Remote Phone calls
What is Phonerlite
Type of user that should not use Citrix browser
What is Branch user?
Section of the ticket where the VDI escalation information belongs
What is the work notes?
How to Reset MAC pw if they don't know it
What is escalate the ticket for EUX to reset.
Percentage for toner reorder?
5-20%
Minimum download speed needed for Citrix
What is 20mpbs
How to tell if the user logged off their VDI properly the night before
What is Session logon time?
Service used for network outage call
What is the login for Company MACs
What is the user's @omf email without @omf.com
Printer used to send test fax from your PC to branch
What is Xerox
Writer used for wet signature loan documents
What is the LP?
Tab used to associate INC to PI (Parent Incident)
What is Related Records?