Insured
The process of recovery of an Insured's deductible from an OIC
Subrogation
Insured states there were no damages to V2 after he left the scene. After Contact w/NI is completed, the following step to verify Insured's statement.
QFC w/Claimant
The term used when both Insured/Claimant have different Facts of Loss given in their statement
Disputed Liability
"You can text the word 'AUTO' to the number ?????"
62789
This is required for estimates involving all Non-Program shops
Direction to Pay
True or False: If our insured had drove V1 over pothole and damaged rear rim, Liability doesn't need to be established.
False; Even in single car losses, if our insured is at fault for the damage to V1, liability must be established under Collision
The missing info necessary when QFC/Contact with Claimant:
Name/Address/Phone Number/Email/???
DOB or Date of Birth
The claim is assigned to this team after discovering Contributory-Negligence
Property
The JR term used for Child Protective Restraits/Seats and the states they are required to apply for.
CPRS or Child Protective Restraint Seats
California & Illinois
An attorney files a claim, this is required before further handling from said attorney
LOR; Letter of Representation
COL/Type for damages to parked and unoccupied V1 Door and DS Glass; Purse, Keys, and Laptop stolen
The name given to designee when contacting Claimant/Insured will be limited or party will be incapacitated or unavailable
POC or Point of Contact
The phrase used to describe an OIC filing a claim for claimant who has already had vehicle fixed through their own policy is called Sub-??????
Sub-Demand
A Texas Insured is injured in an accident with an Ohio Insured, the accident occurs in Florida; What tool would be most useful in this situation
Cross-State Handling Tool
V1 was sideswiped while P/U by V2, Insured was able to get license plate # after V2 fled scene. This can be used in ECS to aid with our investigation.
Carrier Discovery
Insured has VIS Appointment on existing claim they want to change to a Select Service shop nearby
Warm transfer to Claim Handler
Claimant Owner wants repairs done at a local dealership in Lima, Ohio. You discover the dealership is non-program. Considering recent changes to estimate options there only remains one...
Refer to Select Service shops only
The Team a claim goes to after verifying 50/50 liability in the accident.
Express
Insured is 100% at fault for the accident, Claimant is uninsured, what is the statute term and state where Claimant would not be applicable for recovery of damages or Liability Coverage
'No Pay, No Play' / Louisiana
The F&C Letter for Insured who is unsure about when to make an appointment due to COVID-19 restrictions/business delays.
FC0016135 - COVID-19: Customer Request to Delay Inspection Letter
Insured states, Non-drive V1 was towed to a tow yard after being heavily damaged. After a tow-release is completed, V1 will be towed here.
*V1 is not a Potential Total Loss
Refer to Nearby SS to determine if Total Loss or Reasonably Repairable
Insured's wife reverses out of their driveway in V2 and strikes parked and occupied V1
This common term applies to this loss, and what does that mean for their Liability Coverage.
Household Exclusion Applies; NI is exempt from Liability Coverage since he and his wife live in the same household
Handling a verified 50/50 Accident
An Insured goes through their own coverage
A Claimant...
Bonus: Both Insurance companies sub for..
files through own policy/OIC
Bonus: Subrogation for half deductible between both Insurance Companies
True or False: Electronic Contact Card doesn't work for Different Drivers, listed or unlisted.
False; Electronic Contact Card works for all Insured/Different Drivers/Claimants!
True or False: If a listed Different Driver calls in for the Named Insured we can proceed with ADSP as long as they have permissive use.
True; if the Different Driver is Unlisted, we must verify with the Named Insured that permissive use is given during accident/permission to handle claim further.