Innovate Brand Image
What is Innovate's tagline?
For Cyclones, By Cyclones
What can we give a customer when they make a return?
Gift Card
What is the first question employees should ask when greeting someone entering Innovate 1858?
"Have you been in store before?
What point-of-sale system does Innovate 1858 use to process purchases and manage inventory?
Clover
What university is Innovate 1858 affiliated with?
Iowa State University
What are Innovate's primary fonts?
Univers and ITS Berkley Oldstyle
How long does a customer have to return an item?
30 days
What should you do if a customer enters while you're using a laptop for an approved task?
Close it and prioritize the customer
What should employees do with unfolded, messy, or disorganized merchandise throughout their shift?
Organize and refold it
What year was Innovate 1858 established?
2020
Name something that customers should associate with Innovate 1858
Student Made
True or false: Employees are allowed to wear sweatpants to work if they style them professionally.
True
A customer wants to return an item without a receipt. What can you offer?
Store credit on a gift card at the current selling price
What sign must be turned on when opening the store?
The neon 1858 sign
What are student employees of Innovate 1858 called?
Innovators
What must employees avoid doing to the Innovate 1858 logo?
Distorting, recoloring, cropping, or rearranging it
What percentage discount do current Innovate 1858 employees receive on eligible in-store purchases?
15%
What should you explain to a first-time customer about Innovate 1858?
It is a student-run retail store featuring products created or designed by Cyclones
What is the maximum number of hours employees can work per week without special approval?
10 hours
What two groups of Cyclones create or design the majority of merchandise sold at Innovate 1858?
ISU Students and Alumni
Before publishing or printing any marketing materials for Innovate 1858, which two people must review and approve them to ensure brand consistency?
The Graphic Design Manager and the Instructor
How long can a customer place an item on hold before it must be returned to the sales floor?
48 hours
A customer is interested in purchasing an item, but their size is sold out. According to the Innovate 1858 handbook, what two steps should you take to help the customer?
First, check the backstock for their size. If it's unavailable, recommend a similar style or alternative product.
When preparing an online order for in-store pickup, what three steps must be completed before placing it in the designated pickup area?
Verify the items against the printed receipt, package them in a branded bag, and attach the receipt with a handwritten thank-you note.
What is the largest event Innovate 1858 hosts each semester?
Maker Market