Area Buyback Strategy
In 2020 we paid out approximately $40m in this category
What is the portion of royalty paid to AFs?
The model for 2026 has this product/service at 67% of the total mix
What is UPS Shipping?
38% of the centers do not accept this this
What is UPS Not in One?
CRS customers tell us they are in need of an experience similar to this popular CRS offering
What is Amazon Returns?
Centers are not equipped to see this volume double in the next five years
What are drop-offs?
Reduced expenses in training and management are the result of this reduced activity
What is reduced oversight of the AF?
The model for 2026 has this key metric reduced to 62.4%
What is gross margin?
Late pickups for both ground and Next Day Air are part of this potential service enhancement
What are extended hours?
50 to 100 customers per month are asking this of CRS
What is the number of small customers asking for a CRS account?
4.4 million were created during the pandemic
What are new businesses?
The period of time when we experience adjustment
What is the initial period after COA acquisition?
The model for 2026 has this key metric growing by 18% from 2021
What is gross revenue?
The average store capacity for this product is 38 packages
What is the average UPS Access Point capacity within the network?
A visibility dashboard is an ask from this group
What are CRS clients?
30% of this type of business, results in returns
What is e-commerce?
Improvement in OSR, OE, NPS and PBC
What are some improvements after COA acquisition?
At $505, this key metric provides insight into sales within the four walls of the store
What is sales per square ft?
A focus on optimizing package hold area is part of this milestone event for a center
What is the center design/redesign?
A specific technology feature that would enable the associate to more efficiently complete the CRS work order while prepopulating as much information as possible
What is a QR code?
This recently deployed POS hardware can be leveraged to provide the customer greater control
What is the customer-facing screen?
Unwillingness to invest capital in new or needed staff
What is an AF Owner Attribute?
With only 10% of the sq ft of the typical store allocated to this product/service, it still is the second highest Sales per Sq Ft
What is Commissions?
In 2021 the centers in our network averaged 221 packages
What is the average daily UPS pickup volume per center?
This service is the highest request/need for CRS clients
What are returns?
Potential enhancements for this current pilot test include the ability to manifest packages, initiate claims, track UPS packages, and accessing My Choice
What is the self-service kiosk?