GENERAL
The 5 "W's" to be considered during a Root Cause Analysis are...?
A. Who, What, When, Where and Why
B. Who, Who, Who, Who, and Who
C. Why, Why, Why, why, and why
C. Why, Why, Why, why, and why
The seven forms of wastes are Transport, Inventory, motion, waiting, overproduction, over processing and _______.
A. Defect
B. Laziness
C. Micro Management
A. Defect
In the Agile mindset, changing requirements are not welcomed, especially late into development. (True or False)
False
Design thinkers create low-fidelity prototypes to:
A. Test concepts quickly and cheaply with potential users
B. Validate Concepts for the market
C. Build production ready prototype
D. Estimate the price of productions
A. Test concepts quickly and cheaply with potential users
There is a big difference between problem fixing and problem solving. Fixing a problem eliminates the symptoms, not necessarily the root cause? (True or False)
TRUE
Lean techniques define the " Value" from the perspective of who?
A. Customer
B. CEO
C. Manager
D. Team
A. Customer
This is a schedule of events and Milestones that communicate planned Solution deliverables over a planning horizon.
A. Vision
B. Roadmap
C. Business Process Map
B. Roadmap
Design Thinking starts with _______.
A. Sketching and prototyping
B. Sticky notes or cards
C. Empathy and an understanding of human needs
D. Identifying solutions to problems
C. Empathy and an understanding of human needs
What is the criteria that a system or component must satisfy in order to be accepted by a user, customer, or authorized entity?
A. User Acceptance Testing
B. Acceptance Criteria
C. Story Points
D. User Stories
B. Acceptance Criteria
When removing "wastes", what are actions that should be eliminated from operations?
A. NNVA (Necessary but non-value adding)
B. VA (Value-adding)
C. NVA (Non-value adding)
D. MVP (Minimum Viable Product)
C. NVA (Non-value adding)
It is a description of the future state of the Solution under development. It reflects customer and stakeholder needs, as well as the Feature and Capabilities proposed to meet those needs.
A. Vision
B. Value Stream
C. Solution Intent
D. Strategic Theme
A. Vision
Is Design Thinking process linear or non-linear in practice?
A. Linear
B. Non-linear
B. Non-linear
A storytelling tool in business which typically seeks to describe the emotions and intent of interactions with a customer to illustrate their relationship with the business from the first stage of the buying cycle all the way to post-purchase.
A. User Stories
B. User Experience (UX) Map
C. Customer Journey Map
C. Customer Journey Map
In Lean, establishing Kanban system can reduce which Inventory item?
A. Work in Process
B. Raw Materials
C. Finished Goods
A. Work in Process
Which of the following is not a Scrum Role?
A. Product Manager
B. Product Owner
C. Scrum Master
D.Development Team
A. Product Manager
Alterations and refinements can continue to be made at this stage of Design Thinking as results from this phase may reveal some insights about users, in order for the designers to derive as deep an understanding of the product and its users as possible.
A. Prototyping
B. Ideation
C. Testing
D. User Experience (UX) Mapping
C. Testing
This is a mindset and a way of doing business that focuses on creating positive experiences for the customer through the full set of products and services that the enterprise offers.
A. Customer centricity
B. User Experience (UX)
C. Continuous Deployment
A. Customer centricity
What are the two kinds of value stream maps?
A. Roadmap and Business Process Map
B. Current State and Future State
C. Supply Chain and Value Chain
D. Customer Journey Map and User Experience (UX) Map
B. Current State and Future State
In Agile, what is the primary measure of progress?
A. Working Software
B. MVP (Minimum Viable Product)
C. Milestone
A. Working Software
One term for observing and interviewing users where they live/work/play for the sake of design research is:
A. Contextual Inquiry
B. Intercept Interview
C. Human factors
D. Style Scouting
A. Contextual Inquiry