Product Knowledge
“POC” stand for?
What is a Portable Oxygen Concentrator?
What feature allows customers to use Inogen devices during air travel?
What is FAA approval?
A patient says they rarely leave the house. What should you focus on?
Ease of use and reliability
True or False: Inogen products can be used while sleeping.
Yes, if prescribed
What lifestyle benefit do most customers mention?
Freedom and mobility
Name two current Inogen models.
What are the Inogen Rove 6 and Rove 4?
Why is pulse dose delivery beneficial?
What is it conserves oxygen by delivering only when the patient inhales?
A customer asks if Inogen can be used on a cruise ship. What do you say?
Yes
What must a customer do before flying with Inogen?
Check with airline
What’s a good question to uncover lifestyle goals?
"What would you like to do again?"
Which Inogen model offers the highest oxygen output?
What is Inogen rove 6
What does the battery duration of up to 13 hours help a customer do?
Longer use without frequent charging
What question should you ask to understand battery needs?
"How long are you away from home daily?"
Why is pulse dose not suitable for all patients during sleep?
May not meet all patients' nighttime needs
How does Inogen support social independence?
Enables travel and public outings
How many flow settings does the Inogen Rove 6 have?
What is 6 flow settings?
How much does the Inogen G5 weigh with a single battery?
What is approximately 4.7 lbs?
What should you say to a caregiver who manages the equipment for a parent?
Simplicity and ease of transport
What’s the recommended distance to keep the unit from an open flame?
What is at least 10 feet?
What is a common emotional barrier customers feel on oxygen?
Embarrassment or loss of independence
What is the name of Inogen’s stationary oxygen concentrator?
What is the Inogen at home ?
What is one key reason customers prefer Inogen over traditional tanks?
Lightweight mobility and independence
How do you "paint the picture" for a traveler with oxygen needs?
Use during flights, airport ease, no refills
How often should the particle filter be cleaned?
Weekly (or more in dusty areas)
How can you reassure a hesitant first-time buyer?
Share success stories and paint the picture of improved quality of life.