System Overview and Navigation 1
To be eligible to receive benefits, a claimant must be _____.
Totally or Partially Unemployed
How do you return to My Inbox screen from any page?
Click on the house icon or benefits home on the side bar.
The claim effective date is known as the __________.
BYB
How can a claimant file an appeal?
Online, By Mail or By Fax
What screen shows claimant’s basic information?
Claim Details
What two ways can a claimant file for unemployment?
Phone or Online
What must be verified on every inquiry call?
The claimant year ending date is known as the __________.
BYE
What are the three level of appeals?
First, Commission and Circuit Court
Where can you go to view the PIN?
Notice List
If a claimant is disqualified or found ineligible, they can _____.
File an Appeal
This screen will let you search for a specific claim and may show more results than Claimant Search.
Claim Search
Where can you go to access the claimant’s PIN?
Notice List
Claimant wants documents resent to them. Where do we direct them to go to access those documents?
CSS Portal
What section shows all employers that have reported wages for the claimant during the base period?
Base Period/Lag Employer(s)
Claimants are awarded benefits anywhere from _______.
12-26 weeks
This screen is the best search screen to begin your search from. It will only show one line for a claimant instead of a result for every claim they have filed.
Claimant Search
How long does a claimant have to work in order for the employer to be considered liable?
30 days or 240 hours
What information is required on a written request for a change of address?
Name, SSN, Old Address, New Address, Signature and Date
An ____________________ means unemployment benefits were paid to an individual to when he/she was not entitle to.
Overpayment
Navigate by choosing the needed screen from the ___________________.
Sidebar
This screen would be used to see if a claimant has entered information into the IVR recently.
IVR Claimant Search
This is a process used to determine if a claimant is eligible or ineligible to receive benefits.
Adjudication
What documentation must a claimant attach to a written address change request?
Photo ID, SS Card and Birth Certificate
What work item is created for an overpayment?
BPC Referral