General Non-Payment Inquiries
What information must be verified before you can access a claim?
Social Security Number, First and Last Name, First 4 Digits of the PIN, Highest Level of Education if PIN Can't be Provided, Complete Mailing Address, Phone Number and Date of Birth
You must get ______ before updating/changing a claimant's address.
Supervisor/Specialist
The first eligible week on a claim is known as the _____.
Waiting Week
_____ means that the claimant has received all the benefits they are entitle to.
Exhausted
What are the 3 levels of appeals in order?
First Level, Commission Level and Circuit Court
What information must be repeated/spelled back to the claimant?
Social Security Number, Name, Address and Phone Number
If a claimant does not file a weekly claim within _____________ days, the claim will close out.
21
This mean that an issue has not been adjudicated.
New/Pending
Overpayment Withholdings, Child Support Withholding and Federal Tax Withholding will show under _____.
Distributions
For an appeal to be considered timely, the appeal must be filed within ____days of the date of the determination.
30
______ is a legal document that gives a designated person the power to act on someone else's behalf.
Power of Attorney
How many days does a claimant have to wait before they can begin filing weekly claims on an add claim?
8
What screen will show you if the claimant has an unresolved issue?
Issue List
Earnings, Severance Pay, Vacation Pay, Holiday Pay, Other Pay, Pension, Worker’s Compensation, RBA Adjustments and Short-Time Compensation will show under _____.
Deductions
Who can file an appeal?
Claimants and Employers
What information is needed in the written request for an address change?
Name, Social Security number, or Claimant ID, Old Address, New Address, Signature, Date, Photo ID and Social Security Card
To reset a claimant's suspension, you will need to click on _____.
Unlock IVR
This means that an issue has been adjudicated.
Decided
_____ means that the claimant needs to file a new claim.
Expired
Circuit Court is the 3rd level of appeal a claimant can request. These hearings are held where?
City or County where the claimant was last employed
A note stating what they want their gender changed to, Proof of Legal Gender and Photo ID
Do not update any claims that have an unresolved _____ issue.
QI - Questionable Identity
What screen will show if a decision has been made on an issue?
Issue List
_____ means that the claimant has canceled their claim.
Withdrawn
Under what tab on the Issue List can you see if an appeal has been filed?
Level