Call Outs
If a CP calls out but is available later in the week we offer to__________?
move the hours
The ideal availability time for someone who wants 40 hours per week is __________M-F.
8-5
How many days does a current client have to give notice to cancel a shift without being charged?
7
What is the minimum number of hours per week a CP can work?
12
What client is most likely to say you smell like animals?
Steve B
If a CP calls out a shift 3 days from now due to car issues, what are some of the questions we ask before accepting this call out?
Can you get a ride?
Can you uber?
Do you want a job?
Who is our oldest CP?
Jean or Richard
If a client cancels under 7 days, we ask if they would like to move the hours to another day within _______.
the billing cycle/ 2 weeks
Availability and communication
What was Bev S's deceased husbands name?
Ed
How many call outs are "allowed" in a 3 month period before being spoken to?
3
What day of the month does Mary B have painting club?
The first Wednesday of the month.
Situation: A CP call outs, a sub is found but only able to complete 3 out of 4 hours, the client does not want to move the 1 hour to another day. This 1 hour is labelled as _____?
cancel shift lost
A NH want's to change their availability after working for 2 weeks? What is our policy?
A NH must keep their availability for 90 days after the first shift worked.
Who is the longer lasting CP for Hardcastle?
Judy
Which one of the following is considered an acceptable call out?
-I have to take my grandpa's friend's neighbor to the doctors.
- A bear ate my dad's medication while camping.
- A nurse from CMC calls on your behave saying you are in the ICU and will not be at work that day.
The last one, duh.
Which CP is guaranteed to make you smile by sending you an email?
Michelle
If a CP shows up to a shift and the client is not home or in the hospital and there is no where to redirect the CP, do you pay them? If so, where?
yes, training CP @ training rate.
Where can a CP locate their updated PTO?
Their paystub
Ken T's sister Cindy, has what every second monday of the month?
Church supper
If a CP does not show to their shift, does not notify the office, what is this tagged as?
NCNS
What is Kathy F's secret hobby?
Quilting, she teaches a class every tuesday at community college
A VA client calls and cancels a shift.
Is the VA client billable?
What is the period in which you can move VA hours?
Not billable
Monday through Saturday of same week.
What is a reason a CP would be tagged as 'not eligible for rehire'?
-no call no show
-excessive call outs
-poor communication
-bad representation of HI
Who is Rosie and Bob's son and what is his name on facebook?
Charlie playfoot