Field Guide
Provide progressive freight solutions through principles and relationships to achieve universal prosperity for our Customers, Partners, Company, & Team members.
What is the CrossCountry Mission Statement?
According to the CCFS website, what is our current On-Time Ratio?
98.16
As a general rule, we need to keep:
- All opportunities less than __ days old.
- All stages less than __ days old.
- 75
- 45
Where can we find our New Quote Growth percentage for the current quarter?
- Landing Page
- "Net New Quote Growth"
- Bottom right field of the page
What 1994 Quentin Tarantino movie stars John Travolta and Samuel L. Jackson as hitmen?
- “Pulp Fiction”
Where can we find information about one of our competitors?
Competitors By Region (SWOT)
Where can we find a list of all Hi-Cost areas and zip code service days?
Points List
What is the EDR (Estimated Daily Revenue) threshold that qualifies an account as "Strategic"?
$200<
How many touches per opportunity are we consistently aiming for?
- 7 touches
Which freezes faster: hot or cold water?
Thanks to the Mpemba effect, hot water freezes faster.
30 Face to Face Visits
75 Total Calls
3 New Revenue Opportunities
1 NAL Introduction
What are the "Weekly Activity Standards" (Outside Per Field Guide)
If a customer asks about limited liability, what CCFS resource can we help them navigate to?
Rules Tariff
What three (3) Salesforce reports do we look at when reviewing weekly metrics?
- Old Ugly Dog
- Strategic Accounts
- Stalled Opps
When should we call on "New Shippers" in our territories?
As soon as possible.
What was the very first video ever played on MTV?
- “Video Killed the Radio Star” by The Buggles
What three (3) attachments that we can include in an Opportunity are all worth five (5) points in scoring?
- Example BOL
- Competitive Documents
- Freight Pictures
Which Shipping Portal tab can a customer edit a shipment's BOL and label information?
Set-Up Shipment
How long after an opportunity is in "Completed by Pricing" should it be moved to "Presented to Customer"?
- Within 24 hours.
What might we use the "All Accounts" page for?
- Gauge how our "Top Accounts" are doing regarding volume
- Understand where to focus efforts to bring red accounts back into the green
- Understanding which accounts would benefit from an EAM introduction
- Others...
Actor Steve Carell plays what memorable character in the popular TV series “The Office”?
- Michael Scott
Share on your screen where you have the Sales Field Guide bookmarked.
Daily Double
If a customer tells you they have a process in place for quoting and creating BOL's, but not dispatching, what website feature would be most beneficial for them?
Quick Pick-Up
Walk us through the Lead stages starting with "Open - Not Contacted".
- Open (Not Contacted)
- Open (Follow Up Needed)
- Contacted (Prospect)
- Contacted (Red Hot Prospect)
- Unqualified (Dead) or Converted
How often and at what time is Power BI updated?
- Every morning at 6am CST.
Name the top four (4) professional baseball players with the most homeruns.
- Barry Bonds (762)*
- Hank Aaron (755)
- Babe Ruth (714)
- Albert Pujoles (703)