Alerts Dashboard
What is the main screen of OpsGenie?
How many Teams are you allowed to have in OpsGenie?
Unlimited
How many integrations does OpsGenie have?
about 200
How can someone be notified?
Phone call, email, text, mobile app
What are the two roles a user can be in a team?
User or Admin
When an alert comes into OpsGenie, what state is it in?
open
What are the different rotation types available in an On-Call Schedule?
Daily, Weekly, Custom
What is an alias?
a unique identifier
How many of each contact method can you have?
2
Owner- Owners are the users that have the account ownership. Each account should have at least 1 owner and can have multiple owners. Owners are able to manage the account subscription settings and billing.
Admin-Admins are able to manage any kind of account setting, configuration, and users (except owners). However, admins can not manage account subscription settings.
User-Default users can only access the configurations that they're part of, and they can only access the alerts that they're granted with visibility. In other words, default users can manage the settings that will only affect themselves.
observer/stakeholders
When the alert is Open what options are offered to the alert? (Name 3)
Acknowledge
Close
Assign
Escalate to next
Add Team
Add Recipient
Snooze
Delete
Routing Rules, Escalation Policies, and On-Call Schedules
Name 3 bi-directional integrations
Atlassian Status Page
BMC Remedy
ServiceNow
Cloudwatch
Cherwell
Circonos
ConnectWiseManage
Datadog
Salesforce
Dynatrace
Freshdesk
Freshservice
Icinga
Jira
Jira Service Desk
Kayako
Libre
LogicMonitor
Nagios
PRTG
SolarWinds
Splunk
Stackdriver
Status io
Zabbix
Zendesk
Zenoss
Name 3 different actions you can add a Notification Rule for
New Alert
Schedule Starting
Schedule Ending
Incoming Call Routing
Ack Alert
Close Alert
Renotified Alert
Assigned Alert
Describe what a bi-directional integration is and why it is useful
-
How can you save a search in the Alerts Dashboard and where are they saved?
search in the top search bar, hit save, then it will be saved under saved searched on the left hand side
A routing rule can be routed to where?
On-call schedule or escalation policy
If we do not have an out of the box integration with the solution a customer is looking for, how can we integrate with the solution? (must name all ways)
email, API, webhook
What does a notification rule do?
defines how and how abruptly you would like to be notified based on the condition and timing of the alert
You can delay alerts in which policy?
Notification Policy
What are the 3 different tabs when you click on an alert?
Details, Activity log, Recipient States
Name our different policies
Notification, Maintenance, Alert Policy
Name an ITSM integration that we have that PagerDuty does not (a key reason why companies who have this come to us)
If a manager does NOT want their team to have the ability to edit their notification rules, do we have an alternative? If so, what is it called?
Central Notification Templates
What is the difference between a Stakeholder and an Observer? And how are they priced
Observer-mass notification users. $6 per user per year
Stakeholders- assigned to specific incidents, can see the history of that specific incident and act on that incident. $12 per user per month