Pitch Perfect
Objection Junction
Trust The Process
Blazing Through History
Seat Sleuth
100

I wanted to reach out to you because I saw you came out to one of our games this season, and introduce myself as your point of contact with the Trail Blazers moving forward. Tell me <Customer’s First Name>, what brought you out to Moda for the (game/event)?

What is your intro statement?

100

The 3 things we should ask prospects to do when presented with an objection.

What is Defend, Define, Explain?

100

This tool tracks your interactions with leads and customers.

What is the CRM system (Dynamics)?

100

This year marked the founding of the Portland Trail Blazers franchise.

What is 1970?

100

The number of tickets that must be purchased for a bundle to be considered a "group"

What is 10?

200

This skill helps you adapt your sales pitch based on feedback from fans.

What is active listening?

200

The bridge between hearing an objection and asking them to Defend, Define, or Explain it

What is a cushion?

200

The number of calls expected to make daily.

What is 75?

200

The Blazers play their home games in this arena, opened in 1995.

What is the Moda Center?

200

This product feature allows season ticket holders to exchange their seats for different games."

What is ticket exchange or seat flexibility?

300

This is often used to confirm a customer's commitment before finalizing the sale.

What is a trial close

300

A preferred alternative phrase. This is traditionally intended to replace the word "cheap"

What is "more affordable"?

300

The ideal number of days between our phone call and next meeting with a prospect.

What is 1-2?

300

This legendary player led the Blazers to their only NBA Championship in 1977.

Who is Bill Walton?

300

This is the garage we utilize for happy hour clients because it’s connected to the Moda Center and super convenient

What is the Garden Garage?

400

The thing we should ask for after every phone call with a prospect.

What is a referral?

400

This technique involves empathizing with the objection before responding.

What is the feel-felt-found method?

400

Composed of "Product Recommended" and "Feedback & Commit". Updating this regularly keeps your sales forecast accurate.

What is your pipeline?

400

To bring people together and create extraordinary moments and lasting memories through the power of sports and entertainment

What is our purpose?

400

A 21-game bundle. This package includes 2 exchanges per season and the majority of Western Conference opponents.

What are Half Season Tickets?

500

The 4 types of questions we ask before we can pitch anything.

What are current situation, desired situation, barrier, and payout questions?

500

The 5 types of Objections

What are Put-Off, Genuine, Misconception, Biased, Half-Baked

500

Our preferred style of communication after initial phone calls. These are traditionally conducted at the arena on dark days and during Happy Hours.

What are in-person meetings?

500

This was the Portland Trail Blazers' win-loss record for the 2024–25 NBA regular season. 

What is 36 wins and 46 losses?

500

A fun hospitality spot for you and your group to enjoy the game from the sky! Comes with 15 tickets for you and your guests and include an exclusive catering package for your group.

What is the Alaska Lounge?