Products & Services
what product only offers clients a maximum of 8 lines to qualify?
what is BTC
This type of phone service is usually used for debit machine, sending and receiving faxes or an elevator line
Basic Business Line (1FL)
What types of network does Bell use to provide Internet service for businesses in Ontario and Quebec
Copper (ATM), Fibre To The Node (FTTN) and Fibre To The Business (FTTB) networks
What is the maximum number of receivers available for a Small Business Home Office (SOHO) customer with Business Fibe TV?
max 1 Whole Business HD/PVR and upto 3 addit'l wired or wireless HD receivers; total of 4
How many employees must a business have to be considered a Small Business?
what is 20 or less
Your customer is a partner in an accounting firm. There are three accountants and five support staff. Everyone in the office requires large documents to be sent and received quickly as this is time-sensitive information.
Which Internet service would be the most suitable for your customer to run their business efficiently?
What is Fibe Internet 940
This feature gives a customer upto two additional numbers on their regular business line each with a distinctive ring.
IDent-A-Call
Every device on a network has an IP address that lets it send and receive information. This will allow a customer to do business more securely, including host their own website instead of relying on a third-party hosting provider. They can also securely access their business data from anywhere. What kind of service is this
Static IP Address
Jane has her own dental practice in a mall. All other dental offices in a nearby area offer TV in the waiting room. Your customer wants to remain competitive in their area.
Under which customer type would they fall?
Commercial location
You just created a quote in EOM, with specific offers for WB. You find out the next day that the monthly promotion for Internet has changed. How long is the quote valid for your customer?
Bell will guarantee the promotion for 7 days
Your customer’s main concern is ensuring their computer based Point Of Sale is always working properly. If there are issues, they want the ability to get a resolution quickly at any time so that they don't lose business.
IT support services (PC Protect) - This will help keep their devices up and running with 24/7 technical support
What is the feature that allows your customer to route incoming calls to the first available employee according to established sequence. This way the person who is calling reaches a real voice instead of a recorded message or busy signal
Multi-line hunting (roll-over) no voicemail
After validating the businesses footprint, you notice that your customer’s business location qualifies for Fibe 15. Your customer will be connecting 3 devices and his Point of Sale to Bell Fibe Internet service. Since he’s concerned about security, he wants to know what Bell can offer and include in his package
what is Internet Protect plus Data Protect
Your customer qualifies for Business Fibe Internet. This means I can automatically sell Business Fibe TV with a maximum of four receivers.
What is False - You must always check your tools to qualify your customer before assuming that you can sell Bell Business Fibe TV.
What is the minimum number of days you can offer your customer, for installation when placing a Winback order? This could be an order for any service.
what is a Minimum 5 business Days, weekdays only (Mon-Fri)
What is the maximum number of Static IP Addresses per Internet connection that can be provided through Bell Small Business in Ontario and Quebec?
what is 1
This feature allows Bell Total Connect (BTC) customers to easily manage messages by having voicemail forwarded to email as an audio attachment – no need to log into a separate voicemail inbox.
Voicemail to Email
customers can choose to upgrade to get a resolution for repair faster, for an additional cost. This service ensures that out of service repair issues are resolved within an eight-hour mean time to repair
What is Eight hour Service Level Agreement
You are speaking with the business owner of a bar and he will be acquiring two lines, Internet 50 and Fibe TV with 4 receivers.
You know the liquor license capacity of the bar as well as the programming packages the customer needs. Which component of the monthly fee will the liquor license affect?
TSN/RDS and Sportsnet channels
What should you do if your customer expresses an objection?
Show empathy
Your customer already has a third party router, which they use to send data back to their head office. They need our hub to operate in Bridge mode and strictly operate as a modem. What is the best Bell Hub for your customer
what is the Bellhub 2000
Depending on the customer's address, Bell's traditional voice service (i.e. - Bell Business Lines) can be provisioned on what type of technology?
copper or fibre technology.
Your customer’s main concern is ensuring their computer based Point Of Sale is always working properly. If there are issues, they want the ability to get resolution quickly at any time so that they don't lose business.
Which Fibe Internet feature will benefit them?
IT support services (PC Protect) - This will help keep their devices up and running with 24/7 technical support
What are the two payment methods available for purchasing the receivers, when customers order Bell Business Satellite TV service?
One-time Credit Card payment option and 1st Bell TV Invoice
Mr. Smith calls in and is a business customer with a competitor. He informs you today that he wants Bell to stop calling him, and that if he is interested in our products, he will call us. What action must you take?
Complete the Bell Internal DNC request by sending it to SBM.DNC.Request@bell.ca. Mention the transaction timeframe.