Basics
What do these two acronyms stand for? RSO & CSO.
What are Registered Student Organization and Chartered Student Organization.
How can my student get involved on campus?
RSO, CSO, RRC, OML, MCC, Intramurals, Club Sports, Theatre, RLC Events
What is the name of the group that students can use to receive mental health support?
Counseling and Psychological Services (CAPS).
How many RLCs are there?
Eight (Alpha, Cura, CyPhi, da Vinci, Loyola, Magis, Modern Perspectives, Unity)
When a parent asks what it's like to go to school at SCU, you should do this.
Share your personal experience. Don't make something up. If you have not experienced what they are asking, direct them to someone who might have.
True or False: New students and their families always know what SCU's acronyms stand for.
What is False?
Where does my student go to get academic advising during the academic year?
What is the Drahmann Center?
Or - Leavey/SOE Peer Advisors, CAS SET
This on-campus group provides students with medical attention after standard business hours.
EMS/EMTs
How do parents add Dining Plus points or flex to their student's account?
Online ACCESS portal / Kiosk outside the ACCESS Office.
If a parent continues to try to follow student activities despite your redirection, you should do this.
What is ask a supervisor for help?
Who should families reach out to during the academic year for general questions or support unrelated to financial aid and billing?
Steven Ponce
Who can I reach out to about billing and financial aid?
What is One Stop?
This is the phone number to reach Campus Safety.
What is (408) 554-4444 or (408) 554-4441?
Why do we use the phrase "parents and families" rather than just "parents"?
While many students are raised by parents, we need to be mindful of those raised and supported by step parents, grandparents, and legal guardians. Also, siblings/aunts/uncles/friends are invited to attend orientation.
When a parent wants to attend their student's course enrollment session, you should direct them here instead.
What is the concurrent parent session?
What is unique about the Quarter system?
They are much faster than a semester system (11 weeks instead of 16). If you don’t like a specific class, you get through it quicker.
My student met someone today whom they want to live with. Can my student request that person for this coming year?
No, unfortunately, housing assignments are finalized, and changes can only be requested during the Open Room Change period.
This service provides students with a free, confidential escort to their destination, on or off campus, by two volunteers.
Safe walk, but we'll take CSS
What does the acronym SALT stand for, and who falls into that group?
Student Assistant & Leadership Team (Cheryl, Emma, Clark, Tedd, Chloe, Steven)
When a frustrated parent approaches you to vent or complain, what do you do?
What is remain calm, listen, provide a response if you can, or direct them to someone who can help?
What is FERPA?
This federal law protects student privacy, requiring a Workday waiver before parents can access student records.
Where can my student go if they need to see a doctor?
Sutter Health, across the street from the Mayer Theatre
EMTs are on duty during these hours.
What is 5pm to 8am?
What are the top 3 things that parents ask questions about?
Housing, Dining, Course Registration
A parent asks you about Greek Life. How do you respond?
Acknowledge that it exists. Mention that there are other ways students choose to get involved. Highlight data, if you’d like: Around 25-30% of our students are involved with the non-university-affiliated Greek life. There is professional Greek life, like business fraternities and pre-med societies, that a student could get involved in. Other than that, most students join many clubs and organizations to meet people.