KB
Can the Inspire implant be removed?
Yes! (if medically necessary)
I called the clinic to schedule but the clinic does not accept the patients insurance. My reason not attempted is Insurance Issues. Is this correct?
No
Since we attempted the clinic, our Reason Not Attempted should be left blank.
True or False?
80% of bed partners report no or soft snoring
False
90% of bed partners report no or soft snoring
True or False?
Our legal calling hours are from 8 AM to 6 PM, their local time
True
What is the name of the little mermaid in The Little Mermaid?
Ariel
How long does the battery last?
The Inspire implant battery lasts for approximately 10 years.
Patient decided they want to continue using the CPAP. What should our reason code be?
Patient Continue Using CPAP
Is Inspire FDA approved?
Yes!
No
PASC are 1 attempt
Peter Parker is the real name of which superhero?
Spiderman
What sweet treat can the Inspire implant be compared too?
An Oreo cookie
Scheduling Requirement
Who is the closest ENT provider to my zip code (78069)?
Dr. Gilbert Ruiz
This is the 2nd time the patient has hung up on us when we try and follow up. What should I do?
Document and close
Which animal is known as "mans best friend"?
Dog
True or False?
We can email patients a Mailer Kit.
False
We cannot send Mailer Kits via email
The patient called in because they lost their Inspire remote. What should the reason code be?
Transferred to Patient Services
I want to talk to an actual Inspire patient to ask them questions. Where can I find that?
Patient Ambassadors
I need to close a duplicate task. How far out should I reschedule it before escalating?
30 days or more
Answer this riddle.. What is a bear with no teeth?
Gummy Bear
The patient has a sleep doctor already and says they want to see them for Inspire consult. I do not see that doctor on ACP or Find a Doctor.. does this mean they are not Inspire trained?
No
"Not all Inspire-trained providers choose to be listed on our website. Just because a provider is not shown on our Find A Doctor page, does not mean they are not Inspire-trained."
The clinic is closed and they do not have an email option. The patient request we call back tomorrow to try the clinic again. What should the reason code be?
Clinic Is Not Available
What are the risk of untreated sleep apnea?
Left untreated, obstructive sleep apnea (OSA) can lead to serious health concerns like Type 2 diabetes, stroke, heart attack, depression and a shortened life span.
The patient has never had a sleep study and needs one to schedule. When should I schedule the follow up for?
4 weeks
Finish the lyrics to this iconic Britney Spears song.. "My loneliness is __________
Killing me