Information Management
Involves obtaining and evaluating data for the purpose of helping businesses make long-term decisions.
What is Information Management?
Demonstrating _____ means taking action and completing tasks without being specifically asked to do so.
What is initiative?
Refers to the laws that govern the dealings between people and commercial matters.
What is Business Law?
________ communication between people is communication through sending and receiving wordless cues. It includes the use of body language, distance, of eye contact and etc
What is Non-Verbal Cues?
Businesses should always have a ________ mindset.
What is a Customer Service Mindset?
The study of people and their decisions along with their use of resources.
What is economics?
The Majestic Resort and Conference Center sent an online survey to former guests to obtain feedback about their satisfaction levels with the facility and its services. What type of information did the resort collect?
What is Primary Data?
____ is the way you perceive your worth or value as a person.
What is self-esteem?
A type of ownership that has complete limited liability.
What is a Corporation?
___________ is a skill that can be acquired and developed with practice. It means fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker. An example is using maintaining eye contact.
What is active listening skills?
Businesses should think of _____ as an opportunity to learn something and to improve service.
What are complaints?
The struggle between businesses for the customer’s dollar.
What is competition?
The activity that involves transforming facts and figures into a useful format.
What is Data Processing?
_____ are the basic values and moral principles that guide behavior.
What are ethics?
An agreement that specifies a set of terms.
What is a contract?
__________ is how information is communicated and received in the workplace in an effective and clear manner.
What is Communication Skills in the Workplace?
Ideally customer feedback should be...
Good?
Bad?
Both?
Avoided?
Customer feedback should be both positive and negative, so that you can know your strengths and areas of improvement.
The price point where suppliers are willing to sell and customers are willing to buy.
What is the equilibrium point?
Research information that might be included in a written report that will help business managers make decisions.
What are Survey Results?
(Answers may vary)
_____ is an understanding of another person's situation or frame of mind.
What is empathy?
Laws regarding overall Health and Safety of employees.
What are Workplace Regulations?
Write in a logical order and proper formatting
What is effective written communication?
What does this list represent?
- Listen
- Take the customer aside to discuss the complaint
- Repeat the facts to show that you understand -what the customer has stated
- Get assistance from a supervisor, if necessary
- Establish a plan that determines the next action step
How to handle a difficult customer?
Buildings, machines, tools, etc.
What are capital goods?
Determining if data is accurate and current is an example of a business evaluating the...
What is Quality of Information?
____ is the process of working with or among the parties in a conflict to find a resolution, and requires a willingness to work together to achieve a mutually-agreeable solution.
What is negotiation?
When a company unites with another and when a company buys another company.
What are Mergers and Acquisitions?
_________ is how information is passed through the company. Emails, grapevine, etc
What is staff communication?
_____ management involves finding customers and keeping them satisfied through a variety of means.
What is customer relationship management?
The chance that macroeconomic conditions will affect a company's investment.
What is economic risk?