Property
The primary coverage on a renter's policy that protects the insured's possessions even in their car or away from home.
What is Personal Property Protection?
The receipt required to remove a car from a New York policy.
What is FS-6T?
The documents required at new business that can hold up the policy billing or alter the coverages if not returned.
What are trailing documents (T-docs)?
The county in Kentucky that requires an agent for changes to a line 19 policy.
What is Jefferson County.
The place where one can find the numbers necessary to transfer a call to licensed service or claims.
What is the phonebook (AKA VDN list)?
The increased protection limit on a property policy that requires an appraisal for an item of particular value.
What is Scheduled Personal Property?
The two-step process that requires customer information about their vehicle in order to process the requested down rate.
What is Long to Short mileage?
The RA page containing a list of most common tasks for your role and links to supporting step by step instructions.
What is the CHRD?
The states where a percentage of the total premium is retained in the event of a termination on a date other than renewal for auto policies.
What are California and North Carolina? (CA, NC)
The step one can take to make a frequently used or hard to find article easily accessible on your RA home page.
What is save to favorites (AKA click the yellow star)?
The coverage that protects a property policy holder if their home is too damaged to live in from a covered peril and they have increased expenses from a hotel or eating out.
What is Additional Living Expense?
The list of documents that can be sent to a customer, dealer, or mortgagee that are considered proof of insurance.
What are the binder and ID cards? (AKA Dec page and insurance card)
The optional products and services we inform customers about the benefits of, when we see they are not taking advantage of the option.
What are Value Added Services?
The only specific we discussed in this state having to do with the insured's Limited or Full ability to seek financial compensation for pain and suffering or other non-monetary damages.
What is Pennsylvania Tort?
The document that models the necessary evidence of each call that must be entered into the noting tool.
What is Guidelines for Notes in 1 View?
The coverage on a condo policy that will pay the insured's share of any special assessments charged against the condo owners by the association for sudden and accidental direct physical loss, bodily injury, or property damage.
What is Loss Assessment Coverage?
The list of required documents that meet the criteria for validation of evidence in order to make certain changes or add certain discounts to the policy.
What is acceptable proof documentation?
The measure of a representatives adherence to guidelines that protect Allstate from fines, civil and criminal penalties, and potential data breaches.
What is compliance?
The visual survey of a vehicle added to a policy in this state, required for used vehicles and for policy holders who have been with us less than 24 months, in order for physical damage protection to be provided by the policy.
What is a New York Carco inspection?
The document listing the allowable timeframe for tardy monetary submissions including talk paths for lapse in coverage conversations.
What are Late Payment Acceptance Guidelines?
The five types of property products we service.
What are renters, condo, homeowners, mobile/manufactured home, and landlord package policies?
The request to the back office that must be completed for policy changes or premium adjustments requiring proof.
What is a follow up task to endorsement support?
The most effective or preferred method of professional procedures for following standard process, talking with customers, and other business operations, often shared in huddles or debrief.
What are best practices?
A type of third party caller that is an agent the CCC cannot complete endorsement requests for; because of our inability to authenticate them we will need the customer to call in order to complete changes.
What is a New Jersey Broker?
The written notation added to the policy during an endorsement in which special circumstances apply, such as a down rate.
What is a mandatory policy narrative?